Assistants ' compatibility, troubleshooting or diagnostic "hang on display the following error message: error __An occurred when troubleshooting -"an unexpected error has occurred. The Troubleshooting Wizard can not continue. »

I have Windows 7 RC OS installed on my PC. Sometimeback, I ran Windows 7 Manager (one click Cleaner) on my other partition where Windows 7 Ultimate is installed to clean all junk files. However, after removing these junk files my McAfee Virus Scan Plus ceased to work and simultaneously all my assistants troubleshooting and diagnosis also became disabled/inadmissible (statement of the error messages as mentioned above). Somehow after visiting the site of McAfee, I could eventually make my functional McAfee Anti Virus but this problem has not been resolved so far despite my trying all work related arounds suggested by various members of the forum of MSDN & TechNet Web sites.

Error details:
Package ID - PCWDiagnostic
Path - C:\Windows\diagnostics\system\PCW
Error code: 0 x 80131700
Source - engine
User - alok-companion\acees
Context - high

Hi ALOK CHANDRA SINGH,.

Thanks for posting your question on the Microsoft answers forums!

Error code 0 x 80131700 is generally relevant to the old version of the .NET Framework installed on your system. By default, the integrated Microsoft .NET Framework version is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1.

Please follow the steps mentioned by Dale Qiao, see link below
http://social.technet.Microsoft.com/forums/en/w7itprogeneral/thread/2e8d4b54-b7d7-47BC-83cf-d9db907b037b

If the problem persists,

I suggest you try the following steps:

Step 1: Start the computer in safe mode and check if the problem persists

To use a boot option, follow these steps:

a. restart your computer and start pressing F8 on your keyboard. On a computer that is configured to start to multiple operating systems, you can press the F8 key when the Boot Menu appears.

b. Select an option when the Windows Advanced Options menu appears, and press ENTER.

c. when the boot menu appears again, the words "Safe Mode" appear in the bottom, select the installation that you want to start and then press ENTER.

If you are able to work without any problem in safe mode then you can deduce that some third-party software is causing the problem

Step 2: The System File Checker (SFC) utility allows administrators to perform an analysis of all protected resources to make sure they are the correct version. Whether SFC should find all incorrect versions in one of these protected resources, SFC will be replaced by the correct versions.

You can still run a SFC scan on the windows vista computer. To run a scan suite SFC as follows:

a. Click Start, in the start search bar type cmd, right-click on the command prompt icon in the box programs and then click Run as administrator.

b. at the command prompt type sfc/scannow , and then press ENTER.

Step 3: Run a scan online for any threat and try to fix them (in normal mode)
http://OneCare.live.com/site/en-us/Center/cleanup.htm  

See the link below: 

http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/ba80504b-61f1-4D71-960f-b561798b7b42

You can install version Windows 7 RTM (released to manufacturing) as many bugs and compatibility problem has been resolved.

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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