At the end of the factory restore, but black screen after "Windows has set up the computer.

The model in question is VC863AA #UUW

I want to get back the computer to the factory condition, so I rebooted and you press F11. Everything went exactly like this: http://support.hp.com/us-en/document/c00814731#N72 (chapter "Start a restore from the hard drive and the computer is off")...

.. until step 10, which States:

"The computer restarts and continues in the installation of Windows. Complete the configuration screens and wait until the computer finishes the installation program. "Then turn off the computer, reconnect all devices and turn on the computer.

Yes, the computer restarts. She continues in the Windows installation (it says "medan windows konfigurerar datorn Vanta", which means roughly "Please wait while Windows configures the computer"). After that which was for about 5-10 minutes, the text disappears and the computer restarts by itself.

After that, he gives a normal load Windows Vista bar and after that black screen. It seems to be a little bit alive but jammed somehow. If I let it be for several hours, he goes to the standby mode. If I wake up, he still won't. I can plug a USB another keyboard and he will make some access to hard drive (load a driver probably). I can press the sleep button and it will go into sleep mode. But if I press the power button / stop briefly, it will NOT stop.

So finally, after several hours I forced to shut down (by pressing the power button / stop longer). When I start it, it goes back to behave as explained in the previous paragraph.

If I press F8 during startup and select Safe mode, it goes in safe mode and I get dialogue indicating in Finnish:

«Asenna Windows: Windows ei voi suorittaa vikasietotilassa asennusta.» See devam fenetresdans asennusta uudelleen tietokoneen kaynnistamalla. »

Rough translation:

"Installation of Windows: Windows cannot complete installation in safe mode." "You can continue the installation by restarting the computer.

If I restart the computer, it goes back to the black screen after the windows loading bar.

This suggests that there is something in the installation of Windows who jams it.

I can install Windows Vista from a Vista DVD, but then I can't use the software included with the computer. (App States installation cannot install on a machine that is unauthorized, then of course they are looking for some OEM HP things.)

Any suggestions on how to fix jam that continues with installing Recovery Windows or how to install the software on a normal Vista would be very appreciated.

I solved the problem. Good thing I didn't order the restore disks, because that would not have solved the problem.

I decided to post it because I don't know there will be others who have HP Pavilion Elite m9754sc and will have to face this problem of a black screen after the restoration.

The fact is that the restore worked perfectly, but in this display card driver is buggy and it causes the screen to go black.

I thought that what I installed fresh Vista which worked until I installed the driver from the recovery partition display. I tried VGA, outputs HDMI and DVI on the factory installed GeForce GT220 and none worked.

A defective display driver should normally be no problem we could go in safe mode and fix it to the it. But as with the recovery goes to pre install state (ask what language to use etc.), safe mode does not work.

So the solution is to unlock the display of the motherboard connectors and remove the factory installed GeForce GT220. Once the recovery and installation of Windows is finished using the graphics card integrated motherboards, you can reconnect the GeForce GT220 and get a updated driver with safe mode.

Tags: HP Desktops

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