ATI Digital Cable Tuner error "No TV Signal"

I have a Vista Home Premium on a Dell XPS 420 with a single ATI digital cable Tuner. I installed the most recent cumulative Media Center Update 960544 but not the TV pack. I have the latest firmware ITA (1.17) from June 08.
From the beginning, I have and continue to have frequent (maybe one in three) has no records TV and an error message was "Not of TV Signal" at check. In fact, I've seen this happen a time live, and the problem seems to be that the error appeared during the few seconds that the tuner was change channels. I was hoping that the behavior would be corrected by the updated Media Center, but he was not.
I saw somewhere that the 1.17 firmware update tuner was supposed to fix this problem, but it did not. ATI was not helpful to address this issue and referred me to Dell. The Dell tech support person suggested to post here.
I also posted to the green button without success.
Does anyone have any suggestions? It's pretty discouraging. It's my first DVR and have so dependable and unpredictable, it is almost more trouble that it's worth.
Thanks for your help... kklemme

Hi kklemme,

It seems to point to your tuner card regarding the issue. The fact that Media Center puts an error where the newspaper suggests he's TRYING to do his job, but there is no signal. You mentioned that this issue was supposed to have been fixed in the latest update of the ATI firmware. Still, if they are aware of the problem and tried to fix it, the ball seems to be in their own backyard. Is the new that you could return it under warranty for another card ATI or another brand of card?

Dave Dave D D
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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