Attachments to the e-mails of blackBerry Smartphones can not open the Storm

My office has MS Exchange and emails are using Outlook. I receive e-mail messages on my phone that are sent through the Blackberry Desktop Redirector program.  Emails cross, however, I can't open attachments in e-mail on my phone.  He's saying "this type of attachment cannot be seen on your device."  The attachment is a Word document created on a Word 2003 program.  PDF and Excel files will not open either.  Word to go and sheet to go appear in the applications folder and appear to be installed.  I can't get email attachments to open.  Is this a result of the Blackberry Desktop Redirector program?  My office uses a system of e-mail MS Exchange (Outlook).  If the redirector is the problem is it another way to get emails from Outlook and open the attachments?  I love this phone, but I need to be able to view the documents that are attached to emails.  Any help would be appreciated.

redirector does not support attachments

redirector is an old dinosaur of a program with so many limitations

DTM to uninstall, reinstall using the option of personal e-mail to remove the redirector

on your BB go to advanced options options-service books and remove books 2 service called DESKTOP

then you integrate your email through OWA/BIS

Tags: BlackBerry Smartphones

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    Hello and welcome to the community!

    If it's for BES, then stop now and seek assistance from your BES admins.

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    3) restart

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    Hello and welcome to the community!

    Since little information, we unfortunately have to make assumptions... the content accurate and full of error messages is always more useful than a short short description.

    So here's my proposal? Is there a COMPUTER policy on your device?

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