Attempt to run CS6 first pro: Configuration error, please uninstall and reinstall the product, error: 1
So I installed CS6 on my Z210 Windows 7 workstation. But when I go to open half of the programs, in particular first Pro I get this message...
Configuration error
Please uninstall and reinstall the product.
If this problem persists, contact Adobe technical support for assistance, and
mention the error code displayed at the bottom of this screen.
Error: 1
http://www.Adobe.com/support/
I could really use some help here. What really gets me, is apparently the Adobe customer service does not all calls. Are you kidding me?
Any help would be greatly appreciated.
I found a similar situation here on this forum, but I still have questions:
http://www.techyv.com/questions/Adobe-Photoshop-CS6-error-code-1
Hello
Method 1:
I would say allowing you to run the FIXIT from the link provided and check if it helps.
Solve problems with programs that cannot be installed or uninstalled
http://support.Microsoft.com/mats/program_install_and_uninstall/
Method 2:
If the problem persists, you can start the computer in a clean boot state, and then try to install the program.
This could happen if one of the substantive programmes is in conflict with the proper functioning of your computer. To help resolve the error and other messages, you can start Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7 http://support.microsoft.com/kb/929135
Note: when you are finished troubleshooting, follow step 7, mentioned in the article to start the computer to a normal startup.
Hope this helps and keep us informed if you need help.
Tags: Windows
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