ATV4 - bad sound

Hello

So I have this problem with Apple on the ATV4 music. The sound is really muffled and distorted. I changed the output 5.1 auto in settings and it seems to be a slight improvement, but is not the only striking sound is still not clear. Songs played on TV channels or Youtube all the normal sounds, but the app Apple music songs are suppressed. Apple music is called to play always more high quality, whatever the internet resources. And internet high speed is 1 Gbps.

Config: ATV4

TV: Sony 50W815 (2014 model)

Audio system: Sony DAV-TZ140

ATV4 connects via a HDMI cable to the TV. There is highspeed, latest standard. It connects to the internet via an ethernet CAT7 cable.

Help, please!

I know you said the sound is muffled and distorted but there could be something in this support article for help.

Get help with audio, video, or power on Apple TV - Apple Support

If you hear static or that you hear no sound on your Apple TV

Get help with surround sound. For all other issues, follow these steps and check the audio after each step:

  1. Unplug both ends of your HDMI cable. Then plug them in.
  2. Turn off your TV and receiver (if you use one). Unplug your Apple TV to power, then reconnect. Re-turn on your receiver and your TV.
  3. Connect your Apple TV directly on your TV instead of use a receiver or HDMI switch, as the issue might be with your receiver or switch.
  4. On your Apple TV, choose settings > Audio and video.
  5. Make sure that the Audio output is on Apple TV.
  6. Change the Audio Auto Mode to 16 bits.
  7. On Apple TV (2nd or 3rd generation), change the Dolby Digital Out on OFF setting.

If there is no sound when navigate you in the menu, select settings > Audio & video and ensure that the sound effects and music is on.

Tags: Apple TV

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