audio does not not in video game on Acer computer

I have a few videos of my handy cam sony brand... but when I download to my laptop acer brand of windows 7 that the audio does not but if I download on another laptop of different brand and play without problem in the audio only in my acer brand. Please help me... Thanks a lot... boyet

Hi John,.

Thank you for choosing to ask your question in the Microsoft community.

I understand that you're not audio playback when you play videos on the Acer computer while the same videos may sound good on another computer. It would be useful that you could clarify a number of things.

a. what application you use to play the videos?

b. all videos have the same issue?

c. don't you make changes to the computer before the show?

If you use Windows Media Player then I would suggest that you run the troubleshooter Media Player and check.

Open the troubleshooting Windows Media Player settings Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-settings-Troubleshooter

Let us know if the store reports errors.

 

Tags: Windows

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