Audio handset of Smartphone blackBerry does not

Hello

For all incoming and outgoing calls, I hear nothing on audio combined even if the volume is full. What I'm talking about is heard on the other side.

However, audio is heard to perfect both ways when:

1. I have the speaker mode

2. I plug headphones

This started after I took my phone to the service center to replace a broken screen. I also have a software upgrade to 7.1.0 bundle 2108.

I tried simple best practices as restart the phone, remove the sim card and put it back - did not help.

I need help to understand the following:

Is it possible that the service center guys brought the phone well after the replacement of the screen because of what phone works audio speaker, but audio handset does not work.

Thanks for your help!

Kind regards

Rolland

I guess that if she started just when someone had the phone out, it would probably the service

Tags: BlackBerry Smartphones

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