Audio problem on smartphone

I have a video with a path of dialogue and a music under her bed. When I export the project, the poster (on Youtube and Vimeo) and view it on a desktop platform, it looks and sounds great. When I look at on a smartphone, however, dialogue is absent, this on both Apple and Android platforms. I tried to export in alternate format, with different parameters, audio, even export the audio of the hearing and make a mix, then export the track mixing. Nothing seems to make a difference. I use first Pro CC 2015.0

Your audio mono dialogue is most likely on a left and right stereo track out of phase. A quick fix is to complete the filling with left audio effect defective components or follow. This is caused more light when using a balanced XLR microphone connected to a 3.5 mm jack plug cable incorrectly.

Tags: Premiere

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