Audio works with headphones, but not the speakers

Hello, I have a DELL XPS17.  The sound works fine with headphones, but no sound when the headphones are disconnected.

Note that I had the opposite problem (its good speaker, but no helmet) and then updated the driver.  Once the new driver has been installed, the problem was reversed.  Very strange: Pei

Last driver installed is Audio_RLTK_W7_A05_Setup-J3VMR_ZPE

Thanks for your help!

Hello. You can test your speakers by running test audio fast ePSA or PSA tests.

You can test the audio driver by opting for the native Windows audio driver. If you get the same symptoms with the native driver, then you can exclude a bug in the driver from Realtek. This Realtek driver has been around for awhile now and has no bugs that I know.

  • 1. open Device Manager (found in the Control Panel, or type devmgmt.msc in the search box).
  • 2. develop the 'audio controllers, video & game' and right click on "Realtek High Definition Audio".
  • 3 Select this option to "Update driver software".
  • 4. click on "Browse my computer for driver software".
  • 5. click on "Let Me pick from a list of drivers on my computer".
  • 6. put the "Show compatible hardware" check box if not already checked.
  • 7. in the list of devices, click on 'High Definition Audio"(native driver).
  • 8. click on "next".
  • 9. in the update driver warning box, click 'Yes' (the driver).
  • 10 restart the portable computer if you are prompted. If not invited, so no need to restart.
  • [To return to the Realtek driver, do it again but reverse steps 2-7 names].

If the speakers and the driver to pass the tests, you might have failed to sense pin into the headphones Jack, explained in the FAQ of Jack for headphones.

Tags: Dell Laptop

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