Automatic update does not work. Unable to load Windows 7 or SP2. Error "cannot find the file specified."

original title: automatic update does not work. Unable to load Windows 7 or SP2.

XP Pro, automatic updates do not work.  Unable to load Windows 7 or SP2.  Error on SP @ is "cannot find the specified file.  Tried to load files noted missing for Windows 7, but was not able to load either.  All the other conditions to download files.

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Hello
 

1. have you downloaded the stand-alone package for the service Pack 2 or are you using Windows update?
2. you also try to install Windows 7?

Method 1.
Run Disk Cleanup and disable the security software and then try to install the same and check.
See the article below for disk cleanup:
http://support.Microsoft.com/kb/310312
Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
 
Method 2.
If the problem still exists together own starting the computer and attempt to install the service pack.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353
Note: After that troubleshooting is complete, configure the computer to a normal startup. See the "steps to configure Windows to use a Normal startup state" section in the article above.
 
Also, it is recommended to install the Windows XP service pack 3. Reference:
How to obtain the latest Windows XP service pack
http://support.Microsoft.com/kb/322389
 
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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