Automatic update failed for KB911895
Automatic update failed and I got a message telling me 'important update' lay HID data entry error KB911895 filter. -What it means and how to fix it? I use an Acer Aspire One laptop. The only device I have attached a wireless microsoft mouse. Can someone help me?
Hi simplysue,
Please contact the Microsoft answers Forum.
Follow these steps and then try to install the update.
1. go to the location: c:\windows\system\drivers\
2. search for and rename the file wdf01000.sys wdf01000.old
3. restart the computer.
If this does not work, follow these steps:
Step 1: Reset windows update components
How to reset the Windows Update components?
http://support.Microsoft.com/kb/971058
Step 2: Disable the security software and allow it, once the diagnosis made.
I hope that helps!
Thank you and best regards,
Abdelouahab
Microsoft Answers Support Engineer
Tags: Windows
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Hello
Thank you for visiting the website of Microsoft Windows Vista Community. The question you have posted is a problem installing Windows 7 positions and would be better suited to the TechNet community. Please visit the link below to find a community that will provide the support you want.
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Method 1:
If you have installed a security software on the computer, then I suggest you try to disable temporary and check to see if the same problem happens. Make sure that you enable security software back once the diagnosis is made to prevent the computer from virus attacks.Method 2:
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