AVG Anti-virus (malware) does not illuminate

My os is windows vista Basic, windows defender is Windows Firewall turned on, I get alert windows from security saying me my avg anti virus (malware protection) is disabled. However, it will not turn on, ive recently installed avg 8.5 (free), I never had no problem with the previous avg 7, could be something to do with the Defender w or w Firewall?, any help please.

Hi murphmeister,.

Thank you for taking the time to post.

It is possible to Windows Defender and if that AVG has a Malware/spyware scanner, it can cause conflicts as it is recommended to have only a spy software put real-time protection. It is allowed to have several installed, it has simply not recommended to have the two together at the real time protection. It really depends what the following shows us.

·         Click on the Start Orb on the Office

·         Select Control Panel

·         Select Security Center (Classic view)

Under protection from malware it shows under the protection against viruses and software spies and other software malware protection?

Have you tried to reinstall AVG?

AVG seems to work; You can scan and access the program very well as far as you can tell?

The following steps will attempt to repair management Windows (WMI) Instrumentation which can cause the Security Center to see the average price before trying the following steps please make sure that you do not have a restore point of the current system.

http://support.Microsoft.com/default.aspx/KB/322756

·         Click on the Start Orb on the Office

·         In the Search box, type cmd (do not hit enter)

·         Right click on cmd.exe and select run as administrator

·         Type or copy the following that winmgmt /verifyrepository and press enter

·         We should get this message: "WMI repository is incompatible"

·         Type or copy the following winmgmt /salvagerepository and press enter (you may need to try this one a couple times)

Please let us know.

Thank you

Keith
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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