B210A Photosmart - server connection error and does not connect to the wireless router

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  Hi rachorn,

  I see you are having some problems connecting to your network of your HP Photosmart Plus wireless. You use a FiOS router, but installation is not able to see your wireless printer. You have a solid blue light on the front of the printer, what is the IP on the diagnostic page you printed and it says connected?

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  I have 400 SL with windows vista installed.
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  |                     |
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  Hi Virginia,

  Thanks for posting your query in the Microsoft Community Forums.

  After the description of the problem, I understand that you can not connect to a wireless network on windows vista computer.

  I appreciate your efforts on this issue, however no need for you to worry we are here to help and guide you in the right direction.

  Help me with the information below.

  -Don't you make changes on the computer before this problem?

  I suggest you to disable temporarily security software and then check if you are able to connect.

  Method 1

  You can also temporarily disable the security software and check if it works.

  http://Windows.Microsoft.com/en-us/Windows-Vista/turn-Windows-Firewall-on-or-off

  http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

  If disabling the security software solves the problem, then contact the manufacturer of the specific security software to fix the problem.

  Important: These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack from malicious users or malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed for, or to implement specific program features. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take additional measures to protect the system. We recommend that you use this process only if you really need this process.

  Method 2

  Reset the router and see if that helps.

  Note: to help you reset the router, you can consult the manual that came with the router or the router contact manufacturer.

  You can see this help article.

  Wireless and wired network problems

  http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Hope this information is useful.

  Let us know if you encounter problems under windows in the future. We will be happy to help you.

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