Backup complete pc cannot find the image after factory reset

Don't know what forum this is because it is not quite fit any category.  Happy to have redirected it.

Had some problems with my laptop, so I created a full backup in Vista Business pc.  Then I reset the phone to factory settings and tried to reinstall the saved image.  The Vista is OEM installed, so used F8.  The system can't find the image even if I select D drive and view the file.

Thinking it's perhaps something to do with connections etc. that I had put in place a new instance, I created a new complete pc backup and it does not find this to be.

I bought Acronis and copied the original image (which was also recorded on an external drive) then tried to reinstall on drive C.  He failed.

Don't know what to do next.  Everything seems to be on the disks.  I read something about the load drivers.  Also something about the use of a virtual server.

Don't know where to go from here.  It's been nearly three days.

Nine Hills,

Where you store your backup Image? On your D drive?

You have access to a retail Vista installation disc? If Yes, you can run the System Recovery Options that allow you to do a complete PC Restore to outside the Vista desktop environment.

If not, try the following steps:

  1. Click on Start-> in the field type to start searching the backup status and Configuration, click on enter.
  2. Click on restore files on the left, click Advanced Restore. If you are prompted for an administrator password or a confirmation, type your password or click on continue.
  3. Choose the files from a backup made on a different computer.
  4. Select the location of the backup you want to restore. (Can you locate your Image of restoration here?)
  5. Click Next, and follow the wizard to complete your restoration.

This resolves who you know?

Rami
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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