bad battery or DC power converter? the main battery (internal) (error 601) windows displays battery to

defective battery or DC power converter?

battery (internal) (error 601)

Windows displays the battery to 100%

laptop not boot battery, will start only on ac, but battery installed shows error 601

HP eliteBook 6930

no spare battery

althefirst wrote:

defective battery or DC power converter?

battery (internal) (error 601)

Windows displays the battery to 100%

laptop not boot battery, will start only on ac, but battery installed shows error 601

HP eliteBook 6930

no spare battery

This error is a bit confusing.  At first glance it seems to refer to the CMOS/RTC battery but actually refers to the main battery to the laptop.  Even if the computer indicates that the battery is at 100%, it would be a good idea to check that it is in working condition.  I think that it is a good first step, because although it doesn't show 100% charge, you say the laptop does not work unless it is on current alternative.  This paper addresses the issue further.

As indicated in the document, the HP Battery Check will be performed to determine if the battery is faulty.

To perform battery check do the following and display the result.

  1. Unplug the power cord and turn the computer off.
  2. Press on the button / stop to turn on the computer.
  3. Press the ESC key immediately seeing the HP or Compaq logo screen.
  4. The Start menu appears.
  5. Press F2 to select F2 System Diagnostics .
  6. Select battery Test in the list of diagnostic tests.
  7. Connect the power supply cable.
  8. Click Start Test Battery on the battery Test page.

If your battery fails this test, it will need to be replaced.  To get a spare battery, you will have to contact HP Support.  If you are in the USA / Canada you can call to the 1-800-474-6836.  If you are located outside of this area, you will need to go to the HP support site and after selecting your country, search for "Customer Support" in the lower right corner to get contact information for your region.

I hope this helps!

Tags: Notebooks

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