Basic functions and issues related to the Internet after virus removal

I hope someone can help with my daughter's laptop.  I think this is the right forum.

Back in March she got a rogue virus on his laptop computer. It has been removed successfully, but the programs on his personal user account have still some problems. She tries to open any program by double-clicking its icon, a screen will appear asking you to choose a program from a list to open it with. If instead, she clicks on the icon of the program and chooses to start, it opens fine (but is very painful to have to do so every time). In addition, some basic on this user account functions do not work (it does not receive some pop-up windows to the top when it should, the scroll bar on its mouse pad no longer works, programs configured to start at startup must be started manually, etc.). Finally, after being and deletion of another rogue virus a few weeks ago, the internet on his personal user account stopped working, only display a "Cannot display the Web page" page even if network connections show that it is connected to the internet. NOTE: None of these problems exist on the administrator account or if she is invited to log on as an administrator.

A gifted friend computer has helped to ensure that the computer is free of any virus or malware but was not able to understand how to fix this user account.  It was suggested to delete this account and create a new user, but she doesn't want to have to do that, if possible, since she spent a lot of time customizing.

The laptop is a HP Touchsmart PC with Windows Vista Edition Home Premium (x 64), AMD Turion X 2 Dual - Core Mobile RM-75.

Thanks in advance!

Ok.

Here's a little advice for her on the copy of files on new accounts:

http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

Difficulty of a corrupted user profile

After creating the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to perform these operations, including the new account that you created.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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