bat audi not workin on win8.1

Hi guys,.

Beats audio not open more in my

ENVY of HP dv7-7399el P - n. D1M57EA

need drivers to reinstall.

THX

Hello

Try the following.

Download IDT Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp59501-60000/sp59654.exe

One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you are finished, download and reinstall the driver from this link theChipset.

Chipset Driver - Windows 8.1

Once the reinstallation is complete, shut down the laptop by holding down the SHIFT key when you click Shutdown to temporarily prevent a hybrid boot .  Then disconnect the AC adapter and then remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  When this has completed, restart the computer again before checking if the Beats Audio properly Control Panel functions.

Kind regards

DP - K

Tags: Notebooks

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