battery not charged after the power failure

I have a HP ENVY 14-2050ed Beats Edition Notebook PC

I was a shortage in the supply cable which caused my HP down.

After restarting the battery wasn't in charge more. The laptop works fine when it is connected to the (new) cable, but battery does not charge and the laptop does not start with a charged battery.

I ran all the steps at http://support.hp.com/us-en/document/c00259897 , but he has not found the cause of the problem.

What type of repair is required to fix this problem?

Can you recommend a repair center in the Netherlands, or near Rotterdam?

Thnx

Onno

Hello

I replied to the other thread on this topic:
http://h30434.www3.HP.com/T5/notebook-hardware/battery-not-charged-after-power-shortage/m-p/4257042

Thank you

Tags: Notebooks

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