Battery won't charge, connected, shows not supported

My mom decided to give me a laptop she bought a little over a year she used once maybe. I don't think that the computer has been for more than a year. When it connect and turn on everything was fine except for the computer is slow. It seems to go faster now, maybe he had to warm up I guess. in any case, I encountered a problem where the BATTERY IS.  When I hover over the battery icon I see "0% available (plugged in, does not support)." If I unplug the charger, the battery dies immediately. So is it possible to fix this or do I just a new battery?

Thank you

Nick

Hello Nick,

Thanks for the reply.

I'm sorry for the late reply.

I appreciate your efforts to resolve the issue.

It seems that the problem is with the battery.

I suggest you to contact Gateway for the replacement of the battery.

Technical support Gateway
http://www.gateway.com/worldwide/support/

For reference:
Solutions to common battery problems
http://Windows.Microsoft.com/en-us/Windows7/solutions-to-common-battery-problems

Thank you

Tags: Windows

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