BB10 Alpha connect no no DM on Mac

Just picked up the BB10 peripheral Alpha to KW jam yesterday, but were unable to connect to DM on Mac to get the update. Everyone knows this?

Error message: unable to connect with this device... bla blah blah blah the BlackBerry Desktop Software and gives me the opportunity to try again or repair (tried both, without going...)

Here are a few interesting lines, that I pulled on logs of DM:

(318) 2012-08-24 23:31:46.508 WARN * HTTP_REQ orders ask: '' has expired

(318) 2012-08-24 23:31:46.509 ERROR * default orders (0) request a Timeout: - (?) / (5.000000)


(318) 2012-08-24 23:31:57.528 WARN * BASECMD control device "[device name: BlackBerry () (pin: model: BlackBerry hardwareID:0 x 4002307 GUID: 21AEED911F04585A7C18BB4382485D17CBB6100D - bundlenull)]' is brick, will attempt to reconnect"

(318) 2012-08-24 23:32:02.528 BASECMD WARN * backorder Timedout device of bricks


(318) 2012-08-24 23:32:10.539 WARN * BASECMD control device "[device name: BlackBerry () (pin:model: BlackBerry hardwareID:0 x 4002307 GUID: 21AEED911F04585A7C18BB4382485D17CBB6100D - bundlenull)]' is masoned and not recovery"

(318) 2012-08-24 23:32:10.539 ERROR * default orders Exception BDQNXConnectException - BDQNXConnectException (device is invalid or bootrom mode) created

(318) 2012-08-24 23:32:10.540 WARN * BASECMD orders don't command cannot connect because of the camera is invalid or in the bootrom mode type: errno 2: 0... Clear cache password

The unit on and fits perfectly and didn't do anything for her, beyond setting up wifi and connecting with BBID. I also tried different combinations of device/macbook reboots, DM uninstall/reinstall, repair of the appliance, by changing the type of USB connection, activating/deactivating the mode of development.

Any ideas?

OS / X - 10.8.1

Mac DM - v2.4.0, build 16

BB10 Dev Alpha -

PS. Also, the device is supposed to come with a plate of micro-sim in housing? Mine isn't...

I didn't have the patience to raffi, and for a reason, even on Windows, DM takes forever to connect and show me the device password prompt. Also, the hit reboot-time-connected wouldn't show me more the repair option.

I finally managed to update with what follows (in Win7):

  • DM start
  • Make sure that Dev Alpha is off and plug in USB
  • now, DM very quickly now detects and shows me the repair dialog box
  • go through the process of debrick, as documented
  • then repeat the steps above after delporte

Something like 1.5hrs later, I finally had my device up to date!

Tags: BlackBerry Developers

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