BBM BBM works only on WiFi

BBM always works in WiFi, everything, ever. But when I go to cellular data, I lose the BB icon in the top right and voila, no more BBM. There is no problem with and the other application or whatever it is and on top of: my home internet provider is the same as my cellular data provider, and that market on my wifi at home!

Been scanning all over google, no idea of what happens. If I understand that BBM no longer has need of any plan or anything; and there should be no reason why it does not.

I use a BlackBerry Q5 with 10.2.1.3062 (currently version). Also, is it possible that the forthcoming 10.3.1 could have an impact on it, cause if so, I would hold go immediately to my provider.

@zFadil995 Based on what you are describing I suggest you contact your carrier to make sure your cellular data connection is active.  If you are experiencing similar problems while browsing or using e-mail on your cell connection which could explain failures when you use a cellular connection with BBM.

Once this was confirmed and if the issue is still ongoing, please create a ticket support via the link below so that we can provide additional and all support the other troubleshooting.

Access BBM supported the site here BBM support Site and select contact us for additional help create a support ticket.

Tags: BBM

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