BBM cannot connect to your BlackBerry ID account

Hello

My apologies if this situation is dealt with elsewhere, I have done some simple research and could not find a solution.

I have a BB 9790 (os: 7.1.0 Bundle 2039) sim-free on O2 to the United Kingdom.

I made the mistake of updating BBM on 27 Nov (I can't tell you the new version because I can't access it).

When I tried to access BBM, I was told that I had to updated BlackBerry ID, I did.

I can connect is BlackBerry ID via BBM, BlackBerry World or Options/device/BlackBerry ID.

I enter my email address and password, and (finally) arrive:

Unable to connect to your BlackBerry ID account

I've traveled (on PC) at blackberryid.blackberry.com/bbid/home

and managed to log in fine. I have confirmed my BlackBerry ID via an email confirmation without problem.

BlackBerry ID reflects my new 'security question '.

I rebooted (battery outgoing/incoming) and which did not help.

It is excellent that BBM works now on IOS and Android, how about you now run on BlackBerry?

Aidan

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Hi all

Thanks for your help and advice, I am now in place and running with BlackBerry ID connected.

Yesterday, I contacted O2 support and they talked me through re-registration my BB with the O2 network.

This is me did not help with connection BlackBerry ID but actually disabled my e-mail account on the BB.

Now, with little or coward, I made a new backup of the BB and made security wipe (if it did not help I was)

intend to return to my sleep bb 8900).

But it worked, connected to the BlackBerry ID on my first attempt. BBM and email re-setup

and backup restored on my phone.

As I do not know exactly what was wrong with my BB in the first place I could not 100% recommend

Security wipe as the solution for everyone, but it worked for me.

See you soon,.

Aidan

Tags: BBM

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