Because I did a repair of my Windows OS 10, choose a point of "repair", it is possible to launch the "Creative Cloud-desktopapplication. It is also impossible to update my PhotoshopCC en programs LightroomCC. What can I do?

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• I tried to download the creative cloud and it didn't download correctly (after a long time) and now I can't uninstall it. It takes place on my computer but I cannot uninstall the Adobe application. Help please!

  I tried to download the creative cloud and it didn't download correctly (after a long time) and now I can't uninstall it. It takes place on my computer but I cannot uninstall the Adobe application. Help please!

  Hi Julie,.

  Please see the below help document to uninstall the application:

  Using creative cloud | Download, install, update or uninstall applications

  Otherwise, you can use the CC cleaning tool as well.

  Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  Kind regards

  Sheena

• Cannot open the creative cloud since the upgrade to windows 10

  I can not open creative cloud since the upgrade to Windows 10.

  Hello

  Please follow the steps below:

  Reach:

  • C:------Users\ directory -AppData\ Local\ Adobe\ trash OOBE and AAM Updater folder
  • C: \ Program Data-Adobe\ rename the SL-STORE like SL-STORE_OLD
  • Empty the trash
  • Launch the creative cloud and connect to connect and disconnect activate Cloud Creative applications

  Let us know if that helps.

  Concerning

  Bani

• Cannot find my programs from the creative cloud on my mac

  I can't find my programs from the creative cloud on my mac. When I search, they are not. But I can open some of them through the icons in the dock. Unfortunately, not all programs have an icon in my dock. The program that I need right now for example, I can not open because it is not in the dock.

  You can try to hold down the command key clicking and now on the icon in the dock and under "options" select "show in Finder". This will show you where one of your Adobe applications. The others will be perhaps in the same place?

• What Plan does the creative cloud comes with?

  The creative cloud says he understands 5 sites hosted in British Colombia. is nayone knows what plan are these sites? webBasic? Web marketing?

  Web Basics... the lowest plan available.

• Hello, today I bought the creative cloud Acrobat (photoshop/Lightroom). I bought the 1 year license! And now I can't opn Photoshop because Photoshop said: Test is on buy a license key! And in Lightroom: performance 30 days! Have not now what I shoul pleas

  Hello, today I bought the creative cloud Acrobat (photoshop/Lightroom). I bought the 1 year license! And now I can't open Photoshop because Photoshop said: Test is on buy a license key! And in Lightroom: performance 30 days! I don't know what I have to do please help me!

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• Hello, I can't install the creative cloud because I asked the administrator password and nobody here knows that the machine that we use a lot. Find out how to reset the password to let me install the program... Thank you!

  Hello, I can't install the creative cloud because I asked the administrator password and nobody here knows that the machine that we use a lot. Find out how to reset the password to let me install the program... Thank you!

  This isn't something to ask an Adobe forum... it is your operating system that requires permissions to install the software

  You need to find someone who has the administrator password to give to you, or install the software for you

• I can't open the software HAVE so I uninstalled to installed a new one because he tried the version. But the creative cloud show I've installed. What can I installed a new?

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  Please use the cleanup tool in the link Use the Adobe Creative Cloud cleaning tool to resolve installation issues to clean up instances of the application and install it back once more.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I'm trying to download the trial version of Illustrator, but I get a window indicating that the CC is updated and nothing beyond that. What can I do?

  I'm trying to download the trial version of Illustrator, but I get a window indicating that the CC is updated and nothing beyond that. What can I do?

  HI Margaret,.

  Please visit:http://prodesigntools.com/adobe-cc-2015-direct-download-links.html

  Don't forget to follow VERY important.

  I hope this helps.

  Concerning

  Megha Rawat

• Creating cloud - white window, only the creative cloud logo, what can I do?

  Hello

  If I start the creative cloud, the window was white with logo creative cloud, what I can do to fix this?

  

  WHITE cloud screen http://forums.adobe.com/message/5484303 can help

  - and step by step http://forums.adobe.com/thread/1440508?tstart=0

  - and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

• I'm a bit confused. I registered for the creative cloud this morning. The installation process has worked well.  I did Download Photoshop CC 2015 but when I lunch the program - it's just the track version... I try to activate my Adobe ID, but the

  I'm a bit confused. I registered for the creative cloud this morning. The installation process has worked well.  I did Download Photoshop CC 2015 but when I lunch the program - it's just the track version... I try to activate my Adobe ID, but the pop-up window told me, that I'm not allowed to use this program. I also did the update of the CS6, but I paid for the update and I want to use the CC2015!  Someone in the community can help me? Thanks in advance!

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I sent by email informing you that my computer crashed last month and now I'm ready to download the creative cloud again.  Please help me on this.  I have not used the program while paying for him.  hoping for your immediate answer on what to do. Peut

  I sent by email informing you that my computer crashed last month and now I'm ready to download the creative cloud again.  Please help me on this.  I have not used the program while paying for him.  hoping for your immediate answer on what to do. Can I download the free trial version and apply my account on it and fix it on your side?  Kindly get back to me as soon as possible because I need it for my school work and tasks.  Thank you.

  Uninstall anything cc which can be installed. »

  Restart your computer.

  clean a http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer

  install the cc desktop application, use of the desktop application cloud creative to manage your applications and services

• I ordered the creative cloud Sunday and received a number control but still cannot open any programs. When I check the status of my order online, he says that he can't find it. Is this normal after 3 days?

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  Your subscription to cloud appears on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Can I install Creative Cloud (Middle Version) on 2 different computers, 1) iMac, 2) computer program Microsoft?

  Can I install Creative Cloud (Middle Version) on 2 different computers, 1) iMac, 2) computer program Microsoft?

  Version of Middle East, writing from right to left in Hebrew.

  Hi Rona1852970,

  You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time.

  Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software.

  Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  Let us know if that helps.

• When I install the first cc in 2015 compared to the creative clouds or updates the program I can t o open it again, the 0xc000001d error code

  When I install the first cc in 2015 compared to the creative clouds or updates the program, I can't o open it again, 0xc000001d error I have windows 7 ultimate AMD Athlon (TM) II X 5 1100t processor 3.84 Ghz 16 GB RAM. How can I solve this problem I need urgent program! Thank you

  Hi Oana M.

  Update first Pro CC 2015 (9.2).

  Thank you

  Kevin