Beware of the refund policy for the electronic funding/e-gift card from HP

I recently bought a dv6t and looked forward to happen. This computer arrived damaged and I had to send it back immediately. The exchange of treatment was so painful and frustrating it is doubtful I will be never buy another product from HP. I used a combination of HP credit card ($1000 credit limit) and electronic gift card to make the purchase. The reason why I used a gift card was my total purchase exceeded the credit limit of $1000 and HP would not take a credit card (credit or debit) to complete the transaction. I was told that my ONLY recourse was to buy and ask for a gift card from HP. After arrival with the computer screen damage I decided that I wanted a full refund because the audio was also very poor and I didn't like how this computer sounded at all. I was told that I was obliged to complete the transaction with the gift voucher is NOT REFUNDABLE! I felt that I was being held hostage as my gift card was over $500. I think it's a totally fraudulent way of doing business and for my part will think very hard never to do business with HP again. It's a shame because I've always liked the HP product and I have been a loyal customer for many years, having spent thousands of dollars at HP. I was ashamed of HP for the way they dealt with my problem. I was told that I could still use the e-gift card that I was "stuck" that now for other HP products. Why would I do this after getting scammed by buying the e-gift card in the first place. I finally finished and re - placed an order for a 2nd laptop, but this will probably be my last relationship with HP. They are a great company to deal with until something is not, then the customer may be left holding the bag or in this case, the e-gift card!

My messages are in my humble opinion based on 30 years of technical industry experience.
If my opinion helped, please respond with a KUDOS. If this is not the case then please rephrase the question, my opinion could change (smiles). When the hearing hoof beats in the distance, first think horses, not zebras.

HP DISCLAIMS ANY form of additional funding other than a gift card from HP when the purchase involves HP E-financing credit card. In other words, if I use my credit card of HP and I have enough line of credit for a transaction, the ONLY other form of funding that they will pay the difference is a gift card from HP. No Visa, no Master Card, not American Express, etc... Gift card ONLY. Believe me, I've exhausted this issue in detail. The only combination accepted when you use your credit card of HP is a HP combination of gift cards / credit card. You can combine nothing else than a gift card with their E-financing (credit card of HP). No more credit cards not authorized HP gift card/cheque ONLY.  It was my point worldwide and is the reason why I think it's a way to get the customer to 'use' a gift card.

Message edited by Wademan 08/12/2009 15:32

Tags: Notebooks

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