Black ink on the edges of the envelope

I am printing small envelopes & make me smears of black ink on the edges.  It seems that the ink is on the edges of the paper feeder/rolls. It doesn't seem to be a way to clean these rollers.

I have an officer 6500 Wireless using Windows 7.

I cleaned the print heads using the tools

I think I found the solution.  I tried to print envelopes using the 'better' configuration.  I guess this setting must crack down on the paper/envelope harder than an "automatic" setting when feeding it to print.

I made these changes:

New automatic printing settings

Placed the flap of the envelope inside, then pressed the edge to flatten it.

I was able to print envelopes.

Thanks for your suggestions and advice.

Tags: HP Printers

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