Black screen after the boot animation

My wife has just contacted me to tell me her phone is broken.

She was the motorcycle 2nd Gen LTE

Whenever she tries to turn on, after the boot animation screen becomes black (the screen lights up but). The phone is charged, she insists.

She wants me to fix his phone when I'm working.

Any advice?

What are the options should I expect to see on the fastboot screen?

I am hoping does not need to do a reset to factory if possible...

Ended up doing a complete reset.

Thanks for the offer of solutions.

Tags: Motorola Phones

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