Black screen after Windows Update 8.1 in Dell Inspiron 15R 5537

Hi guys,.

Hello, I have updated my Dell Inspiron 15R laptop 5537 Windows 8 Pro to Windows Pro 8.1 by using the Application Store.

After a wait of nearly 6 hours, update has been made and after the installation of Windows, display was black, cursor blinking... I checked in the Microsoft Web site, and I found that not only me and a lot of Dell customers are facing the same question. I luckily managed to start in safe mode and I uninstalled both of my video drivers and I'm back to my windows 8.1. After that I updated my video drivers as shown in the link below, always my screen turns off. If I had no other choice than the reset my pc to windows 8 pro.

Driver video link: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5537?driverId=PWTRP&osCode=W864&fileId=3287401962&languageCode=en&categoryId=VI

When I was checking for the latest version of the driver for Intel Graphics & AMD Radeon that supports windows 8.1, I am able to find a driver on the dell Web site.

http://www.Dell.com/support/drivers/SG/en/sgdhs1/DriverDetails/product/Inspiron-17R-5737?driverId=6GGGM why it is not being updated in the list of corresponding product drivers... In fact I think that it is the fix. I'm not sure.

If one has updated and I need technical support dell for this

Hi guys,.

After much research, I understand that is the problem because of the Intel video driver. There is a beta Intel video driver package that supports Windows 8.1. Try this update package and display your results. As I've already restored to windows 8. It will take at least 4 to 6 hours to update me the State. The link below is for Dell Inspiron 15R 5537 model.

http://FTP.Dell.com/published/pages/Inspiron-15R-5537.html and install Intel HD Graphics Driver ver 10.18.10.3308 4400. You must follow the link because this driver is not yet downloaded in Dell drivers & downloads (referred in Dell Post)

Tags: Dell Software

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