black screen appears instead of the splash screen after Windows updates

Hi windows8 has installed and configured the updates. Can connect but the screen goes black instead of the page of the windows application. tried to turn on and turn off the computer, but still happening

Hello Diane,.

Thanks for the reply.

Have you tried to scan Microsoft security running?

I suggest to do a System Restore and check if it helps. Please follow these steps:

a. press the keys "Ctrl + Alt + Delete" together, and then click Task Manager.
b. in the Task Manager, click on "File" and click "new task".
c. type rstrui.exe in the box, and then click on ok.
d. click on 'Next' and follow the on-screen instructions.

Note: When you use the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

I hope it helps.

Thank you

Tags: Windows

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