black screen when I turn on the laptop

Last night's in trouble with the screen freezing... Help the power up to the stop button. Will not be stopped... The only thing it does is going to a black screen... However, I can move the cursor... Please help the laptop is a year old and not used all the time so its pretty new.

Dear customer,

Welcome to the Support Forum HP and we are happy to help you

Looks like you are having a lot of difficulty getting on the Windows desktop, you get a white screen

We will surely help you with this

According to the message that you posted, I suspect that this could be due to the recent changes are applicable.

I'd like to request you to perform the procedure to solve the problem below:

Step 01. Turn off the computer

Step 02. Turn on the PC and keep pressing the F8 key

Step 03. Select "Safe Mode" in the early startup Option list

Note: Wait until you get to the Windows desktop

Step 05. Please remove unwanted startup items and uninstall unwanted applications

Step 06. Please reboot / restart your PC normally

Note: Incase if these steps don't work you can continue to troubleshoot the issue once again

Step 01. Turn off the computer

Step 02. Turn on the PC and keep pressing the F8 key

Step 03. Select "Last known good configuration" in the list of the early start Option

Note: Wait until you get to the Windows desktop

Step 04. Please remove unwanted startup items and uninstall unwanted applications

Step 05. Please reboot / restart your PC normally

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

I work on behalf of HP

Tags: Notebooks

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