Black screen with cursor blinking on HP Pavilion dv6z-3100 CTO Entertainment Notebook PC

Similar Questions

• Pavilion dm4 does not start: black screen with cursor blinking up to no left, no error message

  Nowhere on my HP Pavilion dm4 close last night and does not restart.  When I turn on the computer, I get a black screen with a cursor blinking in the upper left corner.  I ran a variety of diagnostics and all seems OK (i.e. no error message).

  I am able to start the computer in mode 'Media' - and I see all my files.  However, I'm unable to start the computer normally.  Help, please.

  My computer is old - 1 year and 25 days to 25 days outside the warranty period.

  Thank you.

  Hello

  Boot from the new rescue CD, select repair your computer and choose the command line.  When this charge, enter the following commands and press on enter after everyone – including spaces as shown.

  Bootrec.exe

  bcdedit/export C:\BCD_Backup

  c:

  Boot CD

  BCD attrib s h - r

  Ren c:\boot\bcd BCD.old

  Bootrec /RebuildBcd

  Bootrec /fixmbr

  Bootrec /fixboot

  Remove the rescue CD and try to restart now.

  Kind regards

  DP - K

• I have the virus of file recovery, now I have a black screen with cursor blinking in the upper left corner.

  I have a Pavilion Notebook and recently caught the virus from file recovery.  I bought and ran the disc of Trend Micro Titanium Maximum Security.  Now, I get a black screen with a flashing cursor in the upper left corner of the screen.  All tests ran for memory, hard disk, etc. are OK.  Now I have a recovery disk, but have not backed up my files.  Any suggestions?

  Download your backed up files, then you can boot from your recovery disks to reinstall Windows.Several options to do so.

  Remove the hard drive and attach it to one > USB adapter . Plug it into another computer via usb port and copy files off the power.

  You can use > Ubuntu Live CD to boot from and backup files.

  OR ->Kaspersky CD has the ability to back up files.

• Satellite Pro A200 - black screen with a blinking cursor

  Hello

  I'm new to the forum and have a big problem.
  So, any help is welcome and appreciated.

  My Satellite Pro A200 turns black after the BIOS screen and a black screen with a blinking cursor.
  Also just as the screen goes black a beep can be heard which shows windows boot.

  I can access the toshiba Setup screen but not the installation of security mode.

  Kind regards

  Hello

  Please go into the BIOS settings and check if the HARD drive is listed there.
  The blinking cursor is a typical sign of a malfunction of the HARD drive.
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  Good luck

• I have an Acer Aspire One Netbook. (No DVD player). From the start on the hard drive, I get a black screen with a blinking cursor.

  I have an Acer Aspire One Netbook.  (No DVD player).  From the start on the hard drive, I get a black screen with a blinking cursor.  The cursor does not type.  For me, maybe I need to reinstall windows 7 and startup tasks are corrupt.  I have my product key genuine for the computer, but no way to get to windows.  How to restore windows on a netbook that won't start?

  original title: Netbook Windows 7 problem

  New computers coming often pre-installed with Windows 7 have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.

  If your recovery partition is not available or damaged, you must contact the manufacturer of your computer, and request that a defined recovery disk you can use to reinstall Windows 7. They could practice a small shipping and handling.

  Borrow a 32 bit Genuine Windows 7 friends DVD disc if you know someone who has one.

  Make an image of the DVD, you can use a program like ISO Recorder to do.
  http://alexfeinman.com/

  If you don't have a Windows 7 DVD to borrow, try to upload a picture:

  32 bit
  http://MSFT-DNL.digitalrivercontent.NET/msvista/pub/X15-65732/X15-65732.ISO

  You change the content of the. ISO file and delete the ei.cfg file. After having edited burn it to a blank DVD disc or put it on a USB key. Startup, it will reveal all editions of Windows 7, select the Starter edition. More information in the following article on how to change the file ei.cfg

  Utility delete EI.cfg allows you to use a product key
  http://Lifehacker.com/#%215438005/eicfg-removal-utility-lets-you-use-any-product-key-with-your-Windows-7-disc

  You can create a bootable USB stick with the following:
  Download Windows 7 USB/DVD tool
  http://store.Microsoft.com/help/ISO-tool

  Skip entering your product key Windows 7 and complete the installation.

  When you reach the desktop, click Start, right-click on computer

  Click on properties

  Scroll down to the Windows Activation

  Click the link x days before activation.

  Click on the link that says: "show me other ways to activate.

  Enter the product key (this is the key of Windows 7 Starter, which would be located on the COA sticker at the bottom of your laptop)

  Click next

  Select the Activation of the phone

  Click Next when you enter your key page

  Select your country

  Click Next, call the number listed

  Be sure to explain your situation to the Appeals Officer.

  They will give a confirmation ID, enter it

  Click next to complete the activation.

  Once activation is complete, enjoy yourself, make a backup of your installation of Windows 7 Starter please? You will need to do this an external hard drive, but its worth it. Because if your installation is messed up, all you have to do is to restore from a backup.

  http://www.notebooks.com/2009/10/24/how-to-backup-your-installation-of-Windows-7/

  Once the backup is complete, you can do an upgrade to Windows 7 Professional by using the product key that you have, if it's a full key, Windows 7 Professional Anytime Upgrade retail or upgrade license key.

  Click Start, type Anytime Upgrade, follow the on-screen Wizard, enter the key of Windows 7 Professional on demand, click Next and restart your computer when you are prompted. Less than 10 minutes, you should be upgraded to Windows 7 Professional and your files and settings retained.

  Reactivate the installation, you may also do it by phone:
  Activate Windows 7 manually:
  1. click on start and in the search for box type: slui.exe 4

  2. press enter on your keyboard

  3. Select your country.
  4. Select the telephone activation option and brace yourself for a real person.

• Black screen with cursor

  Problem:

  Windows startup but stuck on the black screen with cursor

  System:

  E7440 Dell with Windows 7 Pro

  Description:

  E7440 has a ssd msata 250g installed with an msata to sata adapter. Hard drive's MBR mode. The system works well on Windows 7 pro. E7440 comes with an msata slot, so I removed the adaptor and connect directly on the slot msata ssd. Then the black screen with cursor problem happened. Put the adapter back with ssd and Windows 7 booted up normally.

  I made a disk image of the ssd adapter so that Windows 7 is running, then restore the image to a disk sata hard. The black screen problems are out again.

  Safe mode works normally. Low screen resolution does not solve the problem.

  I also tried to copy of ssd hard disk drive, but Windows boot had another problem: session3_initialization_failed.

  Any help is appreciated.

  Hello

  Thanks for posting your query on the Microsoft Community.

  According to the description, I understand that you get a black screen with cursor.

  I suggest you to refer to the suggestions of Nithyananda J replied on January 6, 2010 and check if that helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-update/Windows-7-black-screen-with-mouse-cursor-in-normal/9fea95dc-7dd6-415e-BBC2-7115311c196c

  You can also check:

  http://answers.Microsoft.com/en-us/Windows/Forum/all/Win7-wont-boot-black-screen-with-blinking-cursor/1b4b501a-6722-446c-8275-c1c568f275b4

  Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

• Windows 7 Pro black screen with cursor on all modes and no login screen

  OK so basically, it's how, my laptop decided to me-screw right when I need to make some adjustments to my final project for next week.

  Friday he started very well in class and at the end of the course at 6:30, I stopped him. I normally don't that often stopped because I usually find myself opening upward in an hour later. But I did this time and when I got home and turned on around 9:00, it started like this:

  Screen Compaq PhoenixBIOS > Windows boot animation > black screen with cursor mobile, no login screen

  No screen connection. No sound. Not nothing but a black screen and the cursor movement. So I force shutdown and turned it back, this time he asked a chkdsk and I ran it. A ton of stuff file unreadable came and it took all night to run through it all. Tried to start again and Windows Error Recovery came and I tried all Modes of security and start normally and all produce the same black screen and the cursor with no login screen.

  Then I used my Windows 7 dvd repair to try and system restore to a week before. That's where I noticed that windows had installed a critical update at 12:00 on Friday. Tried to restore before that, but he failed. Gave me an error 0 x 80070057 and said I should run chkdsk /r and then try again. Then I used the cmd prompt through dvd repair and he has seen all these things wrong file again once recovered things then realized hours later. Tried to restore the system again. Still the same error. A run chkdsk again through the cmd prompt, then he went to clean without errors or orphaned files or anything, but it took a lot of time. I used the Startup Repair, and he has not found anything wrong either. But still the same error the system restore.

  So I looked around online for the last two days, trying to figure out and that someone said to try CTRL + Alt + Delete, the sticky shift key thing. So I tried to boot the system again, same black screen with cursor movement. I did CTRL + Alt + Delete, nothing. Press and hold the SHIFT key, and a pop-up window asked FilterKeys. Press the SHIFT key 5 times, a popup asked about sticky keys. But that's all I can get it to do. Nothing else. I tried to boot into safe mode with F8, chose, each of them and that changes in screen resolution and the words "safe mode" in all the corners of the screen. If the repair dvd's while I start in safe mode, it will open as well in safe mode, but with the same black background mode. Tried running sfc/scannow through repair invites cmd of the dvd and it says a system repair is pending and he had to restart, and then run the sfc/scannow. Tried, but it doesn't do anything when I restart except go to Windows Error Recovery asking either start in any safe mode or normally. And then it's just black screen again.

  So I am at a complete loss what to do now. After all of this mess, it seems that this Windows Update Friday afternoon did something and when I booted it upward once again, his cause nothing but problems. I think it has something to do with the display and the graphics card drivers? It's as if the thing starts but I do not see anything either because the sticky keys appears, but sees nothing else, no matter what I do. Seriously, I don't want to this junk because this is a new hard drive and I was just able to retrieve my files from my old hard drive that had epic failures as well. And I just got this new specifications I wanted as well.

  Laptop Spec:

  Compaq CQ50-115nr
  OS: Windows 7 Professional
  HARD drive: Western Digital Scorpio Blue 320 GB SATA WD3200BEVT
  Processor: AMD Turion X 2 RM-70
  Graphics card: NVIDIA GeForce 8200 M G
  Memory: 3 GB RAM

  If someone could seriously help me I would be VERY happy.

  Hello

  This isn't good news.

  --------------------

  STOP: 0XC000021A

  Can be a difficult problem to solve, and you indeed need a technical help in a real store of the computer
  (not the leeks and the glances at a BestBuy or other BigBox stores) or system manufacturer support.

  Cause

  This error occurs when a subsystem of mode user, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), irremediably compromised and security can not be guaranteed. In response, the operating system goes into kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, it is one of the rare cases where the failure of a user mode service can stop the system.

  Incompatible system files can also cause this error. This can happen if you restored your hard disk from a backup. Some backup programs may skip restoring system files which they determine are in use.

  Solve the problem

  Run the kernel debugger is not useful in this situation because the error occurred in a user mode process.

  Resolve an error in the user-mode device driver or system, third-party application service: Because the bug 0xC000021A control occurs in a user mode process, the most common culprits are third-party applications. If the error occurred after the installation of the new or updated device driver or service system, third-party applications, the new software should be removed or disabled. Contact the manufacturer of the software on a possible update.

  If the error occurs during the system startup, restart your computer, and then press F8 to character-based menu that displays the choice of operating system. In the Windows Advanced Options menu that results, select the last known good Configuration option. This option is most effective when a pilot or a service is added at a time. If the error is not resolved, try to manually remove the offending software. If the system partition is formatted with the (FAT) file allocation table, use a MS-DOS boot disk to access the hard disk of the computer. If the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or remove the defective software. If the defective software is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file. If a room newly installed if material is suspected, remove it to see if that fixes the problem.

  Try running the emergency recovery disk (ERD) and allow the system to repair any errors that it detects.

  Solve a problem of file system do not match: If you have recently restored your hard disk from a backup, check if there is an updated version of the backup/restore program available from the manufacturer. Make sure that the latest Windows Service Pack is installed.

  STOP: 0XC000021A<-- read="" this="">
  * 1314.html http://www.faultwire.com/solutions-fatal_error/Status-System-Process-terminated-0xC000021A-

  -----------------------------------------------------------------------

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------

  It's my generic bluescreen convenience store - you can try Mode safe mode as suggested in article
  above - repeatedly press F8 that you start. Disks of Vista are probably necessary - if you do not try to repair it, you can borrow a friends because they are not protected against copying. You can also buy the physical disks
  good system machine cheap that you already own Windows (you have to reinstall them if)
  required). You can also repair disks on another computer.

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during "blue screen of death," collisions
  Displays information on all the "crash" of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do mode if necessary safe or the Vista DVD command prompt or
  Options recovery if your system is installed by the manufacturer.

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  You can try a system restore to a point before the problem started when one exists.

  How to do a system restore in Windows 7
  http://www.SevenForums.com/tutorials/700-system-restore.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates cbs.log Windows Vista (and Windows 7)
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible
  driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
  It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
  http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  Startup Options recovery or Windows 7 disk repair

  How to run a startup repair in Windows 7
  http://www.SevenForums.com/tutorials/681-startup-repair.html

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  How to create a Windows 7 system repair disc
  http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• I have a black screen with cursor before logon for Windows 7, 32-bit. Help, please.

  Tried to start in safe mode & start the laptop very well, but once I went back to the startup by default, face the same problem again.

  Hello

  Take a look at this thread and follow the same steps listed in the breast.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/Windows-7-boots-to-black-screen-with-cursor-before/531df029-0dac-4392-9efe-1d35714cf136

  In particular, the bit on a SFC/scannow. Sometimes when you unplug a PC like that, you can damage some essential Windows files. A SFC scan should be able to fix it.

  This link contains a lot of other really good as well troubleshooting procedures.

  I hope this helps.

• HP Pavilion dv7t-7000 CTO Entertainment Notebook PC - Upgrade processor

  Hello

  Any help would be appreciated.

  I have a HP Pavilion dv7t-7000 CTO Entertainment Notebook PC.  Due to a new job, I need to update my processor of the current 2.30 GHz (see exact specifications below, please) of at least 3.0 GHz.

  Is there a processor 3.0 GHz there that is compatible with this particular computer? I called tech support and they told me they don't know. I don't know who else to ask.

  This computer was purchased just a few months ago (before I got the new job). I really don't buy a new computer, if possible, if I can upgrade the processor in it.

  Here are the current processor specifications:

  Intel Core i7 3610QM
  Codename Ivy Bridge
  RPGA Socket 988 B package
  The 22nm technology
  Specification Intel Core i7-3610QM CPU @ 2.30 GHz

  Thanks in advance.

  Well, it seems that one (that I found) 3.0 GHz processor that Intel made for my chipset (HM77 Express Chipset) and it's the Extreme edition i7-3940XM (http://ark.intel.com/products/71096/)

  Priced at $1,000 +, it looks like I'll be shopping for a new computer.

  Don't know if anyone from HP read the peer forums, however, I won't buy another HP product.

  This machine had problems outside of me needing to upgrade the processor for my own personal reasons. Your support is grossly lack in all areas even pull your techscannot model with the serial number.

  Visitors should not go out on the Internet for questions of research like this.

• HP Pavilion dv7t-4100 CTO Entertainment Notebook PC Hard Drive replacement

  Hello

  I have HP Pavilion dv7t-4100 CTO Entertainment Notebook PC, and I had problems with hard disk of the guarantee period. for example I buy in 2010 and had a hard drive replaced in 2011 and 2012. Next time, he failed in 2013 (almost 11 months apart on average).

  The last time it failed, the warranty has expired so I thought to give it a try as employment through fixing/amortization of bad sector seagate software, Toshiba... that came out of Smart Drive Error.

  I use the HARD drive for some time now, but want to be ready for the next round and I don't know that he's going to be gone for good next time.

  Current HARD disk is 640 GB, 7200 RPM hard drive (replaced in 2012). HP 621046-001 manufacturer.

  When replacing, can I use ANY hard drive 640 GB? Can I use a hard drive that is higher than 640 GB? Different RPM?

  Any suggestions on hard drive?

  The recovery discs I had received with the replacement drive did not work properly. I had to use the first game I had created just after I bought the laptop.

  Thank you.

  -Pratik Patel

  I think that 160GB 2.5 "SATA III SSD is good for the system.

  Thank you

  visruth

• HP Pavilion dv6t-7000 CTO Entertainment Notebook overheating &amp; heat too fast

  Well, last month I noticed that my laptop when just browsing the web or use it to write documents for school springs at a temperature between 52 and 57 c. If I try to watch a movie or YouTube videos, she reaches 65 ° c easily. I think I need to submit a new application of thermal paste and clean fans/heatsinks.

  I'm looking for is a service guide for my specific model or instructions on how to disassemble this thing. It is a dual core Intel i3 HP Pavilion dv6t-7000 CTO Entertainment Notebook

  Any help would be great, thanks!

  Here is the manual you requested for-

  http://h10032.www1.HP.com/CTG/manual/c03582006.PDF

• Windows 8.1, black screen with cursor flashing before logon

  I tried to update my sound driver, then all of a sudden a greyish black screen came on screen with the blinking cursor.
  I waited, but nothing happened so I took the laptop battery and replace.
  the laptop starts in safe mode, but if I run it normally, a black screen with flashing cursor, the widowed startup sound also plays. Help, please
  My laptop is Hp pavilion 15

  HP Pavilion e053se-15 Notebook PC (ENERGY STAR) (E0Y27EA)

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&product=5442752

  You log in safe mode and remove the driver that you have installed. Then, restart your laptop. And reinstall the previous versions of the sound card.
  Good luck!

  (Previously, I also met this case with my friend ' notebook: Probook s 4530)

• 10.11.6 - black screen with cursor in security update 2016-001

  Hello

  After installing safety day 2016-001 10.11.6 and reset as part of the installation process, I get a white apple logo, the white line will blink twice and then I get a black screen with white cursor. The cursor moves with the mouse but nothing happens and I do not get the login screen. This happened on my MacBook Pro and my iMac (retina 5K, end of 2014) (2015).

  Any help is greatly appreciated.

  Best regards

  Tom

  Same problem with iMac 5K, no problems with MacBook 2016 if. Very glitchy update indeed.

• Black screen with cursor environment

  Hello

  My PC is about 2 weeks old and he already has problems starting. When you push the power button, the usual 4 colored dots that form the Windows logo is created, and the text "Starting Windows" is displayed. Then she leads to a black screen with the cursor in the Middle, in most of time mobile. AND IT JUST SITS THERE. I waited 10, 20, 40 minutes and nothing happened. So, I forced a stoppage. The second time worked well, fortunately. This happens almost every day, and it becomes a nuisance.

  The second question is when I managed to connect to Windows and Office looks very good. Suddenly, the monitor would go black and he would say "go to sleep" as if she were to lose the signal. But all cables are secure, and the HP LV2311 monitor is less than one month.

  I do not touch anything inside the pc other than the fans when I went to check if everything was safe. I also installed most of the drivers from the HP Support Web page, virus scans with Kasperky and restore the computer to an earlier time.

  Any help would be greatly appreciated.

  Thank you.

  Hello @ProjektTwelve,

  I understand that your new desktop HP Pavilion p6-2100 PC does not start correctly. The problem you describe seems to be a physical problem. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. In my opinion you have brand new computer and to ensure its correct operation. You also want to make sure all problems are well documented and processed quickly.

  I want to thank you for display on the HP Forums. Have a great day!

• XP shows the MESSAGE about how to start, but then stops at a black screen with cursor

  Today, instead of start normally, my Dell displays the usual POST screen, then a black screen with a cursor blinking (dash). He is not following the XP splash screen. After the machine is turned off and restarting, I pressed F2 repeatedly and eventually got to the configuration of the system. Then I pressed ESC and exit, and the machine starts normally on the desktop. This has happened 3 times since. Social site from Microsoft suggests that the master boot record has been damaged, or that the NTLDR file may be missed. Anyone know how to check this?

  hunty7,
  Take a look at this article.  He explains a situation similar to yours and gives the troubleshooting steps.
  http://support.Microsoft.com/kb/314503

  Let us know the results. Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.