BlackBerry 10 e-mail voice Visual prroblem

Hello

I have a Z10 on Bell.  I have Visual voice mail that seems to work most of the time.

I noticed several times that the VV app will not download messages from the mailbox.  I get an error saying "you have new visual voicemail messages that cannot be downloaded.  To listen to your messages, call your voicemail. »

Composing listening to the message, I noticed that the VV app didn't delete a few previous messages in the Inbox mailbox.  I had deleted in the application, but they are still saved and accessible through dial in.

I called Bell and the representative asked me to call the phone from a landline and leave a message to see if I could reproduce the problem.  As I had no access to a landline at the point where I was unable to do so.  I asked him why I had to do what I know that the problem exists.  She said it was the first step in troubleshooting.  We have reached an impasse, and discussions have been broken at this time.

I did the usual battery pull, but I cannot yet understand why the phone will download messages but not others.

Anyone else run into this?

Thank you!

15 hours after left him a voice message, the phone fell and then connected to the wireless network.  Somehow she picked up at voice mail and displays it in the hub and VVM app.

Tags: BlackBerry Smartphones

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