BlackBerry 10 Q5 will not access photos or music after o/s upgraded to 10.2.1.3062

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  Hi @TRICIAPAT,

  Thank you for joining the HP Forums!

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  Hi and welcome to the Ammasay forums!

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  Hi DEklof,

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• DSLR-A380 will not take photo and resets all settings

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  Hello

  I see that you have a problem with the printer print on photo paper. I would first do a hard reset with the printer.

  Hard Reset:

  Unplug the power cord from the printer and the wall

  Wait for 30 seconds

  Then plug the power cord into the printer, and then on the wall (make sure that you plug into the wall and not a surge protector)

  If this does not resolve the problem, I suggest installing a replacement driver. Sometimes the default driver does not trigger the sensors to pick up different than the 8.5x11 paper size.

  You can follow this thread Shane and install the drivers from 990c. 

   

  Also, do not forget if you can find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.

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  Let me know the results.

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• Computer will not import photos

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  Hi silverfox16,

  1. were you able to import photos before without any problem?

  This error message occurs when you try to transfer the same pictures again.

  You can try to cut and paste the images using Windows Explorer and check.

  Alternatively, you can try to delete or rename the database file that checks the duplicates.

  Navigate to the location next and Pictures.pd4 and rename it to Pictures.pd4.old or remove the file and check.

  C:\Users\[username]\AppData\Local\Microsoft\Windows Photo Gallery\Pictures.pd4 (or sometimes.pd5) and rename

  For more information, see the links:

  Select the pictures and videos are displayed in Windows Photo Gallery

  http://Windows.Microsoft.com/en-us/Windows-Vista/choose-which-pictures-and-videos-are-displayed-in-Windows-Photo-Gallery

  How can I get pictures from my camera to my computer?

  http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-get-pictures-from-my-camera-to-my-computer

  Hope this information is useful.