BlackBerry 10 Z10 freezes during call if the screen is pinched or zoomed

I applied the update to the software BB Z10 (10.2.0.424).  Since the update, a new problem appeared which is serious enough that I now plan to roll back the update.  Obviously, however, I want to avoid if possible the rollback.

During a phone call, if the screen is 'stuck' or 'zoom' or generally offered by those applying the finger across the screen, the screen then freezes.  The phone call (not continue), but no touchscreen function can be used, and therefore the appeal cannot be done, the keyboard cannot be used, etc.  Sometimes just the skin on my face, touch the screen of the phone is enough to cause problems, but more often it is when I try to press the button end on the screen (and inadvertently move the screen when you press the button).

Once the frost has occurred, the only way to end the phone call (and effectively address freezing of the screen) is a soft reboot by holding down the power button.  To indicate what is obvious, it is very irritating, especially given the time of long reboot of the Z10.

I did some research on Google and the search for keywords related to my question without a bit of luck and surprised not to be able to find no matter what other people discuss this issue or is it just me? ! ? ! ?  I tried to reset the device and prefer not not for all the usual reasons.

Appreciate any help/pointers that anyone can offer.

If you have a similar problem and have stumbled across this forum announcement, I can now report the cause and the fix for this 'problem '. In my BlackBerry settings for accessibility, the function named Mode magnify was lit to. I must have turned on that when you play with my phone during installation (seemed like a good idea at the time). Completely turn off the Mode magnify has solved the problem. Luckily I don't have a disability, but might seek to improve this function for people with disabilities with magnify Mode activated BlackBerry do not know the problems I have with the device of freezing because (inadvertently) expand during phone calls.

Tags: BlackBerry Smartphones

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