BlackBerry 9000 "BOLD" Smartphones shows 1 unread email problem

Yesterday, my 9000 "BOLD" began to show that I had 1 unread email (the icon at the top of the main screen).  The e-mail tab folder EVERYTHING was not a red stars indicating unread messages and when I go to the email app and press U for unread I get the message "No Unread Messages in the list"

Today I received emails 34 icon went to 35 unread, I opened all the 34 for today and the icon still shows 1 unread.  I also highlighted all the emails, them marked as read and then scored as reading and still the icon shows unread 1!

I tried a battery pull to clear the icon but that did not work or the other.

Please can someone advise how to clear this?

Thank you very much

Bob

Tips to clear the message unread... try them in the order.

(you probably have a RECORDED message, unread).

If you have a new icon rogue Message on your home screen, or a negative number (-1), one of these solutions could erase or reset:

Try these options:
The main Messages folder and select today's date, click on the menu button and then select Mark prior opened.
* Hard Reset BlackBerry now ALT CAP (right Shift key) and DEL (or with the BlackBerry power, remove the battery and reinsert the battery)
Messages > saved Messages
Messages > view folders, check each folder (calls, SMS and MMS, and boxes, saved missed boxes, browser, phone logs etc.)
* Scroll at the top of the folder, on the title menu, click or tap to MARK PRIOR OPEN date
Change your theme and see if it persists and return to your desired theme. (Options > theme > select.)
* Connect to Desktop Manager > backup/restore > advanced. On the right pane is the list of the data on your device. Scroll to the e-mail highlighted messages database, and then below, select TRANSPARENT. This will clear your system of all messages.
* Clean and reload your OS.

Tags: BlackBerry Smartphones

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