BlackBerry 9550 Smartphone touch screen buttons not working not

I've been around and with the customer service on this - the buttons on the lower right corner of my phon (including red buttons and return) do not work.  I pulled the battery several times and wiped the phone, making it very well run for an hour or two before the return of the problem.  Customer service insists that the problem is related to the data in my phone (?), which is ridiculous.  They keep encouraging me to upgrade, but I don't have the phone for a year! Is the product of the touchscreen just useless and I should get a "BOLD"?

Well I finally gave up and ordered the replacement phone.  Can not say that this is not new, frankly, and works as it is, so that was the point.

Tags: BlackBerry Smartphones

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    as mentioned in the subject

    am having a problem with my torch 9800 sensitivity to the touch screen does not work. I tried formatting than her apps, but still nothing is happened

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    Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.

    What OS are you on? On your device, type a new message MYVER and a space after to see and report please.

    On device, go to Options, device, application management is a great way to see what your applications with your use of the CPU on Smartphone. Simply drag bar greater than CPU and see what happens. Also touch the CPU menu to see other time variables. I discovered that an application has been eroding CPU cycles on my own

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    using a custom theme? Try it for a day that factory by default to avoid your theme

    remember the ESC key to close most applications, with the exception of GPS and some chat clients. other applications must use the menu and then exit or close. The key furthest to the right is a key to the House and does not close on its own apps, but will put an end to the calls.

    If the above does not work then maybe in running a new OS is in order.

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    http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

    2. make a backup of your device first, using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

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    The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

    Sincerely,

    Sarah
    BlackBerry customer support
    Research In Motion Limited
    Tel:
    NA toll free: 1-877-255-2377
    UK toll free: 0808 100 7466
    Europe: + 44 1753 558400
    Around the world: + 1-519-888-6181
    E-mail: [email protected]
    Web: www.blackberry.com

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    Sony - Forum
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    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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