BlackBerry anti theft passport is not available

Please I ned help
I have blackberry passport, 10,3.2
sudenely anti theft is no longer available
A few days ago, I thought that I lost my phone, so I have sent a message and tried to block, in the evening, I found it, and now I can't get red of the message in my screen, site anti theft is not available
location service is on
my account id is configured, everything seems normal but still does not
an advise please!

Reset simply means "removing the battery, wait a few seconds and placing back in and switching on of the appliance.

Given that the Passport is delivered with a user not removing battery, a hard reset in this case would result in:

Press and hold both volume buttons, pressing and by holding down the power button for like 32seconds or until the device restarts.

Try it and once that your device restarts, leave it for 10-20 minutes before you do anything with her or control your Blackberry protect the new status.

It may be useful

Tags: BlackBerry Smartphones

Similar Questions

  • Sound effects of Smartphones from blackBerry 2.0 upgrade is not available on APP world

    I bought its 1.0 effect (Soft TM) Appworld last summer. They are an upgrade to 2.0 and when I try to upgrade using App world on the device, I get a message indicating that its effect is not available for download through app world. If I go on App world site is here, then why can't download it. How to pass without having to pay for it. BTW, I'm a new Member of the forum.

    Contempt, I followed the instructions in the "SDGardne" in another thread and it worked.

  • BlackBerry smartphone App appears as not available for this device

    I have a 9700 OS5 running imapmyrun very well. Then I lost the camera and got a replacement. When I get home now myworld he says that the application is not available for this device. I tried to reinstall the operating system and also clear cache myworld appworld but I can't get this app to appear as anything other than unavailable. On forums I said that this means that it is not available, but then how did you manage to run this 3 days ago on exactly the same device on OS? Any ideas?

    I suggest you contact the vendor of the application for additional support. They will be able to confirm or deny if the application is available for your device.

    See you soon,.

  • Smartphones from blackBerry AppWorld 2.0 is not available in Roaming

    Hello.

    I have AT & T account data in my BB and while AppWorld worked for me. But after 2.0 upgrade to update, or maybe just for the last days I can't run it more. It is said that appworld is not available in my country. I suspect that this is because I am currently in Ukraine and my phone is in roaming mode. But why it should work this way? It does not detect my device/rural original?

    Also should I use BIS or BES cause I have on my device and the BES server is in Russia. But even once, worked fine before with all the settings and in any country.

    Please notify. I need to access.

    -Sergei

    I don't know that it will solve the problem.

    What model do you have, do you have WiFi, if you connect using WiFi and turn off your mobile network, which could help the device to recognize your BIS connection.

  • BlackBerry smartphone App World is not available in my country?

    Hi all

    I just bought a Curve 8520 and I really like it. I tried to download apps, I realized that the App World is not available in Romania, where I live. Is there a way around this? I really want to use some of these applications...

    Thanks in advance,

    LEA

    LeainRomania wrote:

    I realized that the App World is not available in Romania, where I live. Is there a way around this?

    Hi Leah,

    You can use another store that does not have AppWorld. For example MobiHand, Handango, GetJAR, BPlay.

  • BlackBerry Smartphones media options are not available

    I've upgraded to version 6 of the desktop software and now I can't see all of the photos I have in my blackberry. When I click on the images, I get the following:

    I don't get the legs that are supposed to show by saying "device images" or "computer". I didn't have this problem with version 5 of the software. I have 'mass storage' put on the market. The photos are not in the internal memory a media card. I tried to access the images through "my computer", but the reader that appears for blackberry says 'insert disk '. I read a Ko that describes this symptom but it only apply if the device showed 0001 or 8001 in Device Manager. Show you mine 8004. Can anyone help?

    Thanks to Thomas that responded to the questionnaire. Fortunately, I managed to solve this problem last night. Before your post, I also tried dm6 uninstall & reinstall except to take out the battery & disable the firewall. That did not work. I tried to install dm5 since that worked before and that no longer works.  What worked was a fix by blackberry. Although it requires you to ensure that your blackberry says 0001 or 8001 in windows 'Device Manager' mine says 8004. I tried anyway since I didn't have much to lose at this stage and it worked.

    I would switch to dm6, once again, but I don't want to take the risk now that I have it working. Maybe in the future. The link at the bottom of my post contains the fix for this problem. As I said your blackberry does not necessarily mean 0001 or 8001. Give it a try the next time you have this problem. Although he said that you need version 4 and 5 DM I guess that it will work with dm6.

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB19717

  • BlackBerry Smartphones Google Calendar is not available for synchronization via GMail plugin

    Hi people!

    I'm a newbie using a BB (from the Android world). When I try to configure my gmail account, everthing works fine... BUT

    The schedule synchronization box is missing on the device. When I navigate to the BIS and get the account, I get the following message near the checkbox (see screenshot below). As you can guess, I already have a calendar to my gmail account and I tried to set up another calendar in doubt of my self. Anything will do, yet. I have already downloaded the app from Google sync, but I need this synchronization for my business account, which is hosted on google apps.

    Clues? (Btw.. google'ing the message brought no usable results)

    News of the device:

    -BB Bold 9780

    -OS 6.0 bunle 1306 (v6.0.0.359, platform 6.5.0.93)

    -Carrier is O2 Germany with active BB module

    OK, I got the 'solution '. It's very simple!

    The trick is the user name you use, the better the area. Google Mail offers two domain names:

    @googlemail.com

    and

    @gmail.com

    The calendar is available only if you use the field @gmail.com ! Do not use the connection of [email protected], but [email protected]!

    And... magic... brrzl... it works

  • Smartphones blackBerry the send option is not available when you try to reply to a message

    Bold 9700, 3 days old

    V5.0.0.344, Platf. 5.1.0.96

    WLAN: 2.7.0.54

    Everything works like a charm, I can send emails and receive their and everything else this wonderful little piece if exceptional technology is supposed to do... except the answer to an e-mail message.

    I have read many, many solutions found on the internet all day today at the point I'm exhausted, so I have no choice but to take your valuable time to help me.

    I did the removal of Options Options/Advanced/Service book and restore CMIME thing and no change.

    I can do is not properly, this may be the case.

    Please help me.

    Thanks, Luisfo

    Somehow, all of your books to your Service account have not loaded or installed.

    First of all, try a reboot simple:

    With the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart.

    Now, on NEW emails received on the device, see if you can answer?

  • Database of blackBerry Smartphones the address book not available for synchronization

    ... "For help to resolve this problem, refer to KB19454 in the Knowledge Base of Blackberry Desktop Manager".

    I did, and it says this:

    Cause 1: the BlackBerry smartphone does not contain the PIM application you are trying to synchronize with. For example, the screenshot above error has occurred as a result of the application of tasks is not installed on the BlackBerry smartphone.

    Then, of course the BlackBerry has the address book app installed, and if it wasn't the cause.  I followed some of the sons of other related expenses and came up with nothing.

    I synced before - first time that successfully, this worked great, the second time that he kept failing, so I changed the setting to REPLACE my address book on the BlackBerry each sync, who has worked several times, and now this.

    GRRRR... of ideas?

    Worked like a champ, with the only exception to the process.  When I looked at my address book to the end, he had more than one entry for each record.  So I went back to the process, but this time, before you reconnect and resynchronize, I deleted manually additional entries - for some reason, they were still there, even though I "erased" address book information!  I'm guessing that these entries were originally a part of the problem.  Anyway, once deleted I've reconnected, resynced ' by replacing ' content of the BB for the address book - and now I have great 2-way synchronization job. "  Thank you!

  • BlackBerry dictation voice Passport does not

    When I try to use the dictation to compose and send an email, the appliance reacts immediately "your dication of voice was not heard. Try again. "Any suggestions?

    I figured I shouldn't type the microphone once it appears. Problem seems to be resolved. Thanks again for your help.

  • BlackBerry Smartphones BB protect is not available

    Hi *.

    I downloaded BB Protect app and everytime I try to sync it tells me, the service is temporarily unavailable. But it is more than a week now. I am connected to wifi connectivity should be OK (no BIS/BES active). Anything else I need to check?

    JC

    Why?

    Because RIM specifications and requirements to protect nature.

  • BlackBerry Passport BB as a new phone on the rise and glued on the anti-theft function

    Hello

    I've been a faithful customer BB for 10 years and recently bought a refurbed unlocked Blackberry Passport on e - bay.

    I started to set up the phone, and once I got the Blackberry ID user name connection, my connection was not accepted as Blackberry Protect anti-theft is activated.

    While I tried to contact the previous owner (pending response), I try to find out if there is a way around this section of the introduction.

    I have 3 numbers and all phones blackberry - Q5, Q10 and now BB passport. They are so easy to use and convenient that I really want to get the implementation completed on this phone as soon as POSSIBLE, because it will be used for work purposes.

    Is there a way someone could help?

    Thanks in advance.

    jpcprocha

    Hello and welcome to the community!

    There is no way to move forward without these credentials. Theft protection is a very strong security feature and cannot be bypassed.

    You must get these credentials, complete the initial Setup with the credentials and throw then a WIPE on the device, again enter these credentials. After the WIPE, you'll then be able to use/create a new BBID during initial installation.

    If the seller will not provide you with the credentials, their next option would be for you to return the unit to them and to the steps above, except for the last part (for example, they should start CLEANING with their powers, but does not start the device upwards later), and then they send it back to you.

    The last option is so... If the seller has represented the device as being fully usable by you, and if they either of the above, then they distorted the device for you and should refund you. If they do not cooperate, use the functions of "Buyer Protection" eBay.

    Good luck!

  • BlackBerry not available passport for this device

    Hello

    When I 10 Viber or Amazon's Kindle in the world of BB I see the message "Not available for this device" and I can't download them. As far as I know, these applications must run on the Passport. Then why I see this message?

    Thank you
    Peter

    You won't get those BBWorld.  You can not even them to the Amazon store.  You must install the snap on your device.  It only takes a moment to do, and then you will have access to all the applications you want from the Google game store.

    http://supportforums.BlackBerry.com/T5/downloaded-applications-for/you-upgraded-to-OS-10-2-1-and-Wan...

  • BlackBerry wiped Classic classic without going through the anti theft email and password

    Hello

    I have a classic phone backberry preowned, I erased all the data when the phone I restarted TPG a logon message required (anti-theft protection) and I don't know the previous use of my phone and I need to unlock it.

    I have the box and all the mobile accessores appreciate your help to unlock my device

    Thank you

    Hello and welcome to the community!

    You are in a difficult situation... see BBs official information about it here:

    If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

    Contact us blackBerry > http://blck.by/1MxtqPR

    If you bought your device with a wireless service provider, or a retail store in person, or online, please contact them for assistance.

    When you contact your point of sale, please have the following prepared;

    DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

    -Your BlackBerry ID
    -Proof of purchase such as a reception
    -A copy of your wireless bill that shows your phone #.
    -A copy of your ID issued by the Government

    There is no way for the end user to change the BBID combined on the device without having the existing credentials BBID. The seller you was not properly preparing the device for transfer of ownership and my humble opinion is the responsible party here. Please contact them... If they represented the device as being usable by anyone, then they have distorted it and should refund you.

    Good luck!

  • Classic anti-theft function Blackberry Protect blackBerry

    Hello

    After a reset with BB link im not able to connect to my Blackberry, because I deleted my BBID and now I am not able to remove anti theft setting.

    Are solutions?

    Thank you

    Perhaps. If you bought at a carrier, Amazon, or the BlackBerry shop, then you will need to contact the point of sale and ask. BlackBerry has provided information and he is repeatedly on the site. I'll cut and paste if there is a possibility for you. Otherwise, there is nothing you can do.

Maybe you are looking for