BlackBerry App question BB protect & BB ID

Hello everyone, we have a problem with Passport BB, we bought a while ago. The user created BB protect function as well as BB ID 1. Now you are asked BB ID after startup. 2. when we enter valid BB ID and password, the BB is back: "protect the BB service turned on which protects the device against the vol. connect you with your BB ID used on the configuration of the device. The device is stuck in this endless loop. I would like to, no BB identification have been used on this device before. I checked the BB ID on the internet. The ID and the password works. Device does not appear on this BB ID. Some previous Z10 mobile is registered here. Apparently, the ID BB database access would be useful. I had value higly advice how to deal with this problem. Thanks in advance T.Belinger

Hi belinger

As you say about BES, maybe there something with political control impacting to BBID. But I'm not sure about this, that's why we asked sdgardne and knottyrope opinions.

KB37154: BlackBerry Protect Theft - Protection a word for business administrators

KB36737: BlackBerry Protect burglary Protection

belinger wrote:

It would be useful to know under what ID BB BB Passport device is registered. Since the BB ID that we know does not work.

Agree. You will discover the anti-theft solution on top of articles.

BlackBerry management for this species is:

If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

Contact us blackBerry > http://blck.by/1MxtqPR

If you bought your device with a wireless service provider, or a retail store in person or online, please contact them for assistance and the State you experience problems with the anti-theft Protection in BlackBerry 10 OS 10.3.2.
 
Overview of anti-theft Protection > http://blck.by/1Ethg83

When you contact your point of sale, please have the following prepared;

DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

-Your BlackBerry ID
-Proof of purchase such as a reception
-A copy of your wireless bill that shows your phone #.
-A copy of your ID issued by the Government

Tags: BlackBerry Smartphones

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