BlackBerry Bold 9700 Smartphones: cannot restore the address book on phone backup

Hey guys, I hope you can help me do I really need my 266 contacts back!

I recently wiped my BB completely clear cause (making a return before of course), I had to reinstall my email accounts (modified carrier).

When I tried to restore my data he copied everything but put aside my contacts. I noticed that when I tried to add data individually to choose gray addresses/Contacts (I can't check the box).

Can someone help me? THX!

Hello and welcome to the community!

Here's a knockout who deals with this situation:

  • KB04461 Cannot restore read only databases when you use the advanced backup and restore of the BlackBerry Desktop Manager

I hope that it contains something useful!

Good luck and let us know!

Tags: BlackBerry Smartphones

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