BlackBerry BOLD 9700 smartphones - Messenger of BB will not play sound when on the home screen

Bold 9700

I have problems with my BB Messenger doesn't play does not sound, but always vibrant, when on the home screen.

It will play the sound when in other applications, but not the home screen.

I have the sound to play "always."

Any help would be greatly appreciated

Open 'Profiles' then open 'Edit profile' and then select the profile that you are currently using.

Here to expand 'Instant Messages' and go to "BlackBerry Messenger Alert", make sure that you have a selected ringtone, and that the volume is not set to silent.

I hope this helps.

Tags: BlackBerry Smartphones

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