BlackBerry BOLD 9900 Protect blackBerry Smartphones

Had the phone for three weeks and was able to set up the backup on the phone every day, but yesterday, I had a problem of OS and Blackberry Protect software and had to reload all the software, however I wanted to restore to protect but didn't Protect Blackberry App World now on my phone! Does anyone have any ideas?

Must admit not impressed by the Bold 9900!

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I don't know where it happened, but you can get that back using BlackBerry Desktop Software. Connect your phone to your PC, open BBDS and click Applications in the left column of the software. Click on the "+" plus sign next to add, and then click on apply at the bottom of the software.

Let us know if that helps you.

Tags: BlackBerry Smartphones

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  • BlackBerry Bold 9900 T-Mobile Smartphones not receiving email or BBM on mobile data

    Hello world

    I have a Bold 9900, I've had just for a few weeks. Last night, out of nowhere, I noticed that a new BBM message was not sent. After trying to figure out what it was, I also noticed that nothing related to data Mobile was working at all. No email, instant messaging, the functions of the browser. I turned my data on and outside, connected and disconnected from Wi - Fi and used the host to register with the network Routing Table. None of this has worked.

    I then used the diagnostic test to find out what the network functions did not exist, and that's what I got:

    Activation of radio data: Yes

    Signal level:-77 dBm

    Radio access: UMTS

    Network: T-Mobile

    IP address: (hidden)

    Ping ICMP echo: Yes

    Record Blackberry: Yes

    Connected to BlackBerry: No.

    BlackBerry: PIN - PIN: give up.

    Server name: BISE05C14S04

    E-mail address: (hidden)

    Connected to (hidden): give up.

    Server name: BISE05C14S10

    E-mail address: (hidden)

    Connected to (hidden): give up.

    Application version: v7.1.0.912

    Platform Version: 5.1.0.641

    Free file space: 172582197 bytes

    ---

    Does anyone have answers for me? It is very debilitating not not to be able to use mobile data.

    Thank you very much

    Christelle S.

    Hello and welcome to the community!

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) books of forwarding Service

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

    Good luck!

  • BlackBerry Bold 9900 of the Smartphone Blackberry Desktop Software - impossible to synchronize the calendar

    I can't update my Blackberry 9900 calendar when using BB desktop software.

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    Hello ckiefe,

    Welcome to the BlackBerry support community.

    Thank you for your question about the timing issue you are having with your calendar using the BlackBerry Desktop Software:

    The following article will provide you with more information on this subject: http://bbry.lv/YQ1quM

    Let us know if that helps.

  • Support accelerometer in Bold 9900?

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    Hello

    Yes.  It is supported.  For more details on the specifications of 9900's, see this link.

    http://blogs.BlackBerry.com/2011/05/BlackBerry-bold-9900-and-9930-smartphones-BlackBerry-7-with-a-Bo...

    Thank you

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  • BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

    HELO everyone

    I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

    It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

    During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

    Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

    Thanks to you all I'm waiting for your helpful solution.

    Hello and welcome to the community!

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Smartphones from blackBerry Bold 9900 set up the e-mail icon does not not :(

    I had to go back to Blackberry Bold 9900 for awhile my Q10 screen is cracked and I sent it to be repaired. I put the new sim card in and try to set up the e-mail account he showed me the mail of size and I knew that something is wrong. I called my network provider and they have implemented my Blackberry data plan and I signed up with blackberry network. I turned my phone market and bb next to the network icon icon appeared which is good. But when I go to set up an email account and click the "email accounts" nothings happens. called my network, they do not know how to help me...

    Hello and welcome to the community!

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books (pre-BB10 only devices)

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then you can try this link from your BB browser:

    Otherwise, you should contact your mobile provider for official support... but this time do not let you fob off the coast. You pay for your services, making them responsible for your formal support service, including if necessary climbing to BlackBerry-related.

    Good luck!

  • BlackBerry Smartphones Black Berry Bold 9900 only able to ring if number in phone contact list

    Black Berry Bold 9900 only able to ring if number in phone contact list

    can someone help me solve the problem above his on optus and has just the stock of claims on this subject.

    Would appreciate any assistance.

    Perfect phone in all other respects.

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • BlackBerry smartphones blackberry bold 9900 stuck on 80% of its restart

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    When you get a chance, do a battery pull.  When the red light goes on the front of the phone, hold down the back button all the time while the phone is in boot.  When initialization is complete, the phone goes into safe mode.
    http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB17877

    Have you recently installed something, or using a custom theme?  If so, uninstall it.  If it gets stuck again on restart, I would recommend a reload of software.

    Two methods of reloading of the software:

    http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

    force detect the BlackBerry smartphone by using the Application Loader
    http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10144

  • Problem Intermittent of Smartphones with touchscreen Bold 9900 blackBerry

    My touchscreen Bold 9900 (in fact the entire phone) is to give intermittent problems.  Sometimes the screen scrolls icons on its own, sometimes it does not recognize the keyboard or crashes within an e-mail or on a Web site and I can't get out.  If I remove the battery for more than 20 minutes, it sometimes fixes the problem.

    My operator tells me there is a software fix, but they are virtually impossible to treat and very slow.  Can someone, please?

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    If you want to try updating your device OS, then the easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphone Bold 9900 questions - address book, BBM, and App World

    I have problems with my Bold 9900.  My phone is less than a year and now I can't open my address book.  The phone freezes and I have to take out the battery to restart.  At the same time, my BBM and App World leave works as well.  I can't access an application.

    I tried to restore the operating system with no luck.

    Any other suggestions?

    Hello and welcome to the community!

    jrw577 wrote:

    I tried to restore the operating system with no luck.

    Exactly as you wrote, there is no such capacity... you can "restore" data, but you can only "recharge" your operating system... so, I would recommend that you attempt to reload your OS and perhaps update. Here are a few tips.

    At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

    From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

    Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try this procedure might limit the specific causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphones is possible to manually list contacts copy of the bold 9900 to computer without using the Desktop Manager

    As the title suggests it is possible to copy the contacts from the bold 9900 list uses windows exlorer to the computer? I can't install DM on the computer.

    Please let me know

    Victor

    Hello and welcome to the community!

    Unfortunately, not... the BlackBerry Desktop Software is required to retrieve information about the device protected databases. They are not available in Windows Explorer.

    What is happening with not being able to install DM? Something goes wrong? Or you may even try?

    Good luck and let us know!

  • E-mail blackBerry Smartphones aol do not reach my "BOLD" blackberry 9900. has worked well before.

    For some reason some of my aol email is not pushed to my blackberry bold 9900.  Some are, and they take quite a long time.  any ideas?

    Hello Frank

    If you encounter a problem with the reception of e-mail, then try these steps in order:

    1 - Save your pocket computer.

    • KB00510 : How to register a BlackBerry smartphone with wireless network
    • You expect a registration messages in your Inbox messages.

    2 send your Service book

    • KB02830 : Send service for the BlackBerry Internet Service directories
    • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

    3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

    After restarting, please check if it works.

  • BlackBerry Smartphones BB Bold 9900 just does not load

    I bought my BB Bold 9900 10 months and I never had problems charging my battery. But the other day, when I got home and charged, when I woke up, Led - the RED light flashes and custom light up. I used another charger (nine) but still the same. I tried to plug it into my laptop for charging, but still not good. BB office says this device was not connected (since obviously he doesn't have the power). I searched online and I tried the "kickstart" they say where I have to charge my phone for 2 hrs and remove the battery for 10 minutes and put the battery back and wait another 2 hours - still not good . Although when I tried, I saw the icon charge for a few seconds during the first 2 hours, but do not see it again.

    Anyone have a suggestion? Do you want to know if I need to replace my battery or have this problem? We have no Center service BB here in the Philippines. The trader would normally send unit to Singapore to have checked/fixed. I can't afford not to have my phone because of my work and I have files that are stored in...

    I will appreciate any help you guys can give. Thank you.

    In waiting for someone to answer, I did some research and tried them out, but so far, I'm still not able to turn onn/load my camera.

    Here's what I've tried so far:

    1 pull the battery loading and put back on the

    2. the "kickstart" than what a qualified member where in while now the end call key, remove the battery and the light RED LED while that appear and immediately press call button for 3 seconds and press the end button again. He advised to do 7-12 times and told me that does not work the first time... but try again. (I tried to do this several times)

    3. a publication that he had his dependents for like 2 days and removed the battery every 2-3 hours. (did not have my phone which support long however )

    4 force detect the BlackBerry smartphone by using the Application Loader. It was also published in KB10144of Blackberry Knowledge Base.

    FYI: guests of the message I have seems different from what has been published well since I don't have the chance to reinsert the battery. I was prompted to unplug the unit and close the application before installation. After you restart, DM didn't register my device. Did not have the option 'new attempt/Update ".

    (I know it's funny you reply to my own post, but I'm really desperate now.) And hoping that someone must answer, at least you know what I've done so far)

  • BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

    Hello

    Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

    The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

    I tried to use it without the SIM card, has not changed anything.

    My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

    Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

    Info on the device

    Your operator: SFR (French)

    Model information and the version of the OS: Blackberry Bold 9900

    7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

    Apps and free space

    Nothing to do with the battery, he pulled out several times has not changed anything.

    Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

    Unable to get much information because it maintains close and restart...

    The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

    What is worth a thousand words

    Sorry no picture and I don't think that a photo would be helpful...

    Thank you very much in advance for your help.

    SIM of the France.

    Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

    If you want to proceed, then please follow these steps (PC, not MAC):

    1) uninstall all the BB OS packages from your PC,

    (2) make sure you have the BB Desktop Software already installed

    (3) download and install on your computer, the BB OS package you want for your BB:

    (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

    1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
    2. KB27956 How to recover a BlackBerry smartphone from any State
    3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

    Good luck!

  • BlackBerry Smartphones, please help to restore contacts wiped on Bold 9900

    Hello

    I had a few problems with apps on my BB Bold 9900 smartphone and erased all the data. Now I'm trying to restore the list of contact., but there are some difficulties:

    1 - I don't have a backup on my computer - I have not yet installed the BlackBerry Desktop Software.

    1.1 - I tried to install the Desktop software now, but the download is not available to the Canada

    2. I remember, I signed up for automatic backup of my contacts and messages on the BlackBerry server, but I can't understand, how to synchronize now.

    2.1 - can be one of the reasons is that my phone is not connected to the BlackBerry Enterprise Server and I do not know how to connect it.

    Thank you

    Slava

    Try this: on the phone go to settings and click on email accounts.  It will look like the first screenshot of the site.

    http://helpblog.BlackBerry.com/2011/09/set-up-BlackBerry-7-email/

    Click e-mail accounts

    Click your e-mail account

    Choose Edition

    Scroll and click synchronization options to decompress.  You see the contacts box?  If so, check if it is not.

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