BlackBerry Bold 9900 T-Mobile Smartphones not receiving email or BBM on mobile data

Similar Questions

• BlackBerry Smartphones not receive email and facebook notifications

  Can someone help me?  I do not receive email or facebook notifications on my blackberry curve 8530.  I took out the battery and also ran a diagnostic Test that said I was connected.  When I tried to run E-mail assigning said "having problems connecting to the server.  What can I do?

  Hello and welcome to the community!

  There is a current major outage... official information are available here:

  • http://www.rim.com/newsroom/service-update.shtml

  From my experience, this affects BIS, BES and all services that depend on those (BBM, email, AppWorld, web browsing, application access to the data from the internet, etc.). Troubleshooting specific issues during this interruption may be unnecessary.

  Once the fault clears, if things are not yet flowing for you, try the following steps:

  (1) registry HRT

  • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you!

  See you soon!

• BlackBerry Smartphones not receive emails after passage of the BB 8820 to BB "BOLD"

  I just changed my 8820 to "BOLD" bosses.  Do you have the switch using the software via his computer and all the news switched to fine.  Take out SIM card the 8820 and placed in the "BOLD" and everything still seemed to work properly.  It's been about 12:30 and 15:50, she called to tell me that she had not yet received a new message of electronic mail on his "BOLD".  It takes awhile to kick service?  Was it something that I had to "turn on" to allow him to begin to receive emails?  She is just using an AOL account...

  Hi and welcome to the forums!

  You or she log in the BIS site and change the pin code of device for the account?

  See the attached procedure for the BIS site. Let me know if you need the

  BIS Web site for your / his carrier.

  Thank you

  Bifocals

  Page 39

  http://www.BlackBerry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/788117/1166305/1...

• Smartphones from blackBerry Bold 9900 - touchscreen functionality does not work

  I have a Bold 9900. Suddenly, the tactile feature went last night. Can someone please help?

  Thank you

  Ved

  It is you

  1. remove the battery and the Sim Card

  2. replace the battery only in the phone and restart the phone (once you restart the touch screen should start to work)

  3. turn off the phone, take the dough back, put the SIM and battery back in and power on and you should be good to go

  Thanks to Jane 0810 for the soloution

• BlackBerry Smartphones not receive emails on my BB Gmail :(

  Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

  Hi Ms_SoSo

  Please try this sequence and see if that helps.

  1 - first record your PDA to your network.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Wait until you receive the registration for each email message on your message box

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us.

• BlackBerry Bold 9900 Simulator download is not complete

  Try to get the Bold 9900 Simulator to download and to near 60megs it ends. It is supposed to be more than double that size. Run the downloaded file confirms that it is incomplete; the EXE file does not work and returns an error from media incomplete / damaged. I tried three times on different browsers and get the same result.

  Don't know how to reach the attention of blackberry.

  Too bad. Worked today.

• BlackBerry Smartphones not receive emails sent to me, but can see emails I send and can send emails to others

  For some time now, my blackberry was not the receipt of emails. My Inbox ' hide sent messages "disabled, and all I can see as far as I can scroll are I sent emails. I essentially bet on the customer web (I use gmail) for e-mail, but it reached a point where I really have to be able to email from my phone again.

  Here's what I can do:

  Send emails to others of my phone

  See the emails I sent from the web client on my phone as a message

  Here's what I can't do:

  Receive emails on my phone. It's just a big shipping box.

  It may be that my credentials are wrong because it still works as an Outbox. This is no more an Inbox. I checked that I have active mobile network. and I certainly have a clear enough signal. I can use the web browser to access web pages, and it should be noted that I used to be able to send and receive e-mails even when I didn't have enough signal/cover for the web browser.

  Also check

  Options / Security Option / firewall is not active box (for the legacy of the OS 6 and 7)

  or

  Legacy OS<=>
  Options / Security Option / Segurity Server (or something like that )

  Concerning

  Note: Text translated with Google translate

• BlackBerry® Smartphones not receiving email... Help!

  For some reason any my BlackBerry receive emails and it just started yesterday.  There is no that continually search for messages to drain my battery like crazy all day.  I checked every setting I can think and sites Internet and manual say to check.  What should I do now?

  Hello

  You have little free memory left on your device. You should be at 20 MB, you roughlr 10 MB of free space.

  You have a lot of third-party applications on your time BB, icall, bbalerts etc?

  I don't know your level of experience, so if you know I'm sorry but if please read and let me

  not know if this is the case.

  Most people close the applications by pressing escape or the red button. This does not close the applications.

  Each application has an option CLOSE. For example, if you are in the calendar, press the menu key (spotted) and scroll down to the bottom CLOSE is listed. Go through each application and then press close. Go to the menu press browser and options select cache operations clear all categories and reached escape it will say cleaning memory.

  Go to options - security - garbage collection - enable. The BB will now clean up the memory when idle for 5 minutes.

  you will have an icon on the screen to clean the memory of you make sure you press it. Make sure that you use the button CLOSE whenever you're done with an application.

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&message.ID=9225#M9225

  If you follow the steps in the link and stay with your memory, your phone will run smoothly.

  Please let us know if you need help with any of the steps.

  Thank you

• BlackBerry Smartphones not receiving emails - intermittent problem

  Me my first phone Blackberry a couple of weeks and have had no problem if he put in place and work, including three (Yahoo, GMail & Pipex) POP e-mail accounts.

  However the last two days I have mixed results with the receipt of emails.

  One day this week, I was wondering why the battery was doing so well (!) and realized that I had not received the emails.  Soft reset and they started to come through and I got in the day then.

  Today, I turn on the phone and two emails are received immediately, but no more have been received despite 6 or 7 in my Yahoo Inbox.

  Data services is enabled and I have full 3G signal.  I really don't want to do a restart hot every day to enable messaging!  The advantage is that the battery is always 95% and its been over 4 hours!

  Your help would be appreciated...

  1. options > advanced > host Routing Table > Menu > register.

  2. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart

  If still nothing...
  3. return your books to your BIS service provider site.
  http://www.BlackBerryFAQ.com/index.php/Where_can_I_log_into_my_BIS_account%3F

• BlackBerry Smartphones not receive emails about new 8300

  I recently got an another 8300 warranty. everything is good except it can't receive emails.  I backed up my old camera with the Manager of funds and only transferred to the new device. I can send emails but not receive them.

  any ideas?

  If you receive e-mail from a BES server, you will need to reactivate. If your use of the BIS you must log into the site of the BIS and switch the device information.

• BlackBerry smartphones not receive emails or Facebook notifications!

  My phone has stopped receiving emails and Facebook application Facebook updates! How can I fix it? Receving emails is a big part of Blackberry service! Someone please help!

  Hello and welcome to the Forums of Support BlackBerry.com.

  On your BlackBerry device, go to:

  1. options > advanced > host Routing Table > Menu > register.

  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service books.

  Your desktop PC: http://www.blackberry.com/btsc/KB02830
  North American carriers - scroll down to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

• BlackBerry smartphone BlackBerry Bold 9900 Messages appearing does not in the mailboxes

  In recent months, I've tested my BB 9900 firewall. I configured to only through messages that are in my contact list.

  I also have my mailboxes configured so you can see the messages that I send.

  Everything has been very well these past few months, until a few days ago when all my messages in all my mailboxes have disappeared. I know that my BB is receive messages because I tried sending to and from my BB. When I click on the icon of the message for new messages indicator, you will receive the message, but when I close the box mailbox is blank, displays the message "No. Messages".

  The only thing that I can do differently is cutting my BB Protect backup process because I was in an area where there was a very poor mobile network connection

  Please notify

  Fixed a problem. I removed the battery and restarted the machine and was able to restore messages that had disappeared.

• BlackBerry Bold 9900 of the Smartphone Blackberry Desktop Software - impossible to synchronize the calendar

  I can't update my Blackberry 9900 calendar when using BB desktop software.

  A sync error"the following recurring event could not be synchronized 09/27/2012 [Event].  Remove the event and the synchronization again.

  However, when I look in my Outlook calendar and on my Blackberry itself, I don't have a calendar for that date listed event.

  How can I fix this problem and start having my phone synch again.

  Thanks for any help!

  Hello ckiefe,

  Welcome to the BlackBerry support community.

  Thank you for your question about the timing issue you are having with your calendar using the BlackBerry Desktop Software:

  The following article will provide you with more information on this subject: http://bbry.lv/YQ1quM

  Let us know if that helps.

• BlackBerry Smartphones not receive emails after traveling to THE

  My boss went to Los Angeles yesterday and could not send or receive e-mails when she landed here.  She has a full signal and everything else on the BB seems to work fine.  I went to the site where you check the e-mail address and the password for the BB and it is all set up.  Any suggestions?

  You can try to register new device

  Go to menu, options, advanced options, host routing table, press menu again and sign up now.

  After that reboot the device, remove the battery for 30 seconds, to check if the mails are coming.

• Smartphones from blackBerry Bold 9900 set up the e-mail icon does not not :(

  I had to go back to Blackberry Bold 9900 for awhile my Q10 screen is cracked and I sent it to be repaired. I put the new sim card in and try to set up the e-mail account he showed me the mail of size and I knew that something is wrong. I called my network provider and they have implemented my Blackberry data plan and I signed up with blackberry network. I turned my phone market and bb next to the network icon icon appeared which is good. But when I go to set up an email account and click the "email accounts" nothings happens. called my network, they do not know how to help me...

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you can try this link from your BB browser:

  • www.BlackBerry.com/Integrate.

  Otherwise, you should contact your mobile provider for official support... but this time do not let you fob off the coast. You pay for your services, making them responsible for your formal support service, including if necessary climbing to BlackBerry-related.

  Good luck!