BlackBerry completely exhausted Z10 battery does not load when 10 BlackBerry smartphone is connected to the charger or usb

Hello

I have a BB Z10, two days ago, while the travel battery got completely exhausted and the phone got turned off. later, I connected to the BB charger and the phone does not charge, I tried to connect it to the USB, but it does still not load... just a constant red light nod. I tried to remove the battery for 2 hours and back and not luck it is plugged. Like I need my phone works, I tried to go to a service center but not able to locate one on the BB site, I bought a new
BB Z10 battery and it worked fine. I went back to my place and it took about an hour for me and yet once again, the battery discharged and I am with the same problem now. Now, when I connect my Z10 to the computer (windows 8.1) I get a red + green slow light flashing and after say 20 minutes, it connects to the computer and the phone turns... and when I see the phone it says Exiting battery saving mode"" immediately followed by "turning off the appliance" and it loops constantly. "

Help, please!

It's weird, but not the first time I heard of this.

See this: http://www.blackberry.com/btsc/KB36747

Tags: BlackBerry Smartphones

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