BlackBerry Curve 8900 to new Smartphones software update at a standstill due to lock encryption

I'm in the middle of the last software update using my laptop on PC. I'm at the stage of restoration and now it is blocked with a message saying "Device Encryption is enabled. Your BlackBerry is currently locked. To continue your unlocking device. I disabled encryption on the device, but the laptop is frozen on the error message and I can't seem to move on any other display in update mode. In any case able to offer a solution? Thank you!

Restore your most recent backup.  If you do the OS update on the PC, then the process should have another backup who started.

Tags: BlackBerry Smartphones

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