blackberry.io.dir.appDirs does not

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• BlackBerry Z30 the touchpad does not work on my Blackberry

  Touchpad does not work after restarting my blacberry to factory settings.

  Do one or more of the following actions and try again.

  Restart: With the BlackBerry powereddevice, press and hold the power button on top about 20-30 seconds, ignore the 3-2-1 timer and hold the button until the screen goes black and you see the red LED.
  or
  Restart: With the phone smart BlackBerry turned on, using the keys of volume of the edge side, press on and hold the keys of volume for about 20 seconds and both of the Up, ignoring the initial message of screenshot... the screen go black, reboot.

• Smartphones blackBerry 9900 data Plan does not work!

  Hi, new here, great site!

  I'm from Canada, with Koodo and bought a unlocked 9900 opportunity, my neighbor via a Classifieds site, and as much as I know it was his business phone.
  I wiped it it clean and improved the operating system to 7.01

  I noticed that the previous service logo remains still (Rogers) during boot-up/shutdown, hmm, OK whatever he is working with Koodo.

  I called Koodo to allow data, but nothing works. I called them and they told me to enter "bb.koodo.com" in the APN field with no username and password. Then to save the host Routing Table (he told me that he registered very well) but I did not receive a message. Also, we have removed battery and tried everything again. It still does not.

  It is H + at the top right of the screen, but who has always been there.

  She said that maybe the phone was restriction IP since I bought it used, and maybe BB Swiss Army tool could help me get off, but she didn't know how. So I downloaded and pushed some buttons (more precisely remove COD) and really messed up my phone... lol

  Just reinstalled OS7.01 once again and fortunately had a fairly recent backup.

  Suggestions for making data work, or do I need a new phone?

  Hello and welcome to the community!

  Serious9900 wrote:

  bought an unlocked 9900 used my neighbor via a Classifieds site, and AFAIK it was his business phone.

  Let's start there, because who can be tricky depending on what exactly is meant by "business phone". Reference:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Many of the steps can only be carried out by the seller... for example, if the prior carrier still has a BIS account allocated to that specific device, so no other carrier will be able to create a BIS account for her, and a BIS account is required to use wisely. As a general rule, a carrier will come out only the BB from the account when the real account holder made the request... and you will not if this situation applies.

  In addition, if the device has been activated BES, you need to follow additional steps. Reference:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If there is an IT strategy, then there are a special method, you need to remove it, but it will be successful if the BES server, to which the device has been set already has the removed feature of it... you may need to ask the previous owner about it. If this BES server was deleted, you can use this method to clean up the it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  It is necessary to use this exact method... refer:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, with all these preliminaries of the road...

  Serious9900 wrote:

  I noticed that the previous service logo remains still (Rogers) during boot-up/shutdown, hmm, OK whatever he is working with Koodo.

  As you guessed, it's irrelevant. BBs are still originally designed for a specific carrier... and some of these contractual carriers with BB to place a splash screen of starting the device ROM, that can never be changed. But, it does nothing other that that unit was built for this carrier... but as long as all other things correctly, it is not serious at all.

  But, to be clear, when you say "it works on Koodo", I guess that's your voice services? And are all now, you must operate your data services? If telephone services do not work correctly on Koodo, then it is useless trying to get data services going.

  Serious9900 wrote:

  I called Koodo to allow data, but nothing works. I called them and they told me to enter "bb.koodo.com" in the APN field with no username and password. Then to save the host Routing Table (he told me that he registered very well) but I did not receive a message. Also, we have removed battery and tried everything again. It still does not.

  But now say you "nothing works"... should I continue to assume this are information specific to the data, and that telephone services continue to operate properly on Koodo? Sorry for being blunt, but clarity is critical or waste us time on unnecessary things.

  When you say "he told me that he registered very well", which means exactly please? This means that he said something like 'Check pending', 'Record sent' or some other message popup? Once again, here the clarity is critical. If that's what you saw, then indeed it is not registered correctly. Rather, he made the application very well... but until the enrollment message arrives in the Messages application, then the intervention is required since the data network of the carrier did not and until it nothing for the data will be working.

  Serious9900 wrote:

  It is H + at the top right of the screen, but who has always been there.

  Upper case H +? Once again, just double check, since if she was tiny, that it would mean something completely different from that of capital letters. Top of case, this is what it must be.

  Serious9900 wrote:

  She said that perhaps the phone restriction IP since I bought it used

  I don't know what she thought about it. May be restriction of BES and if the above process I gave you can purify that.

  Serious9900 wrote:
  and that maybe BB Swiss Army tool could help me to remove, but she didn't know how. So I downloaded and pushed some buttons (more precisely remove COD) and really messed up my phone... lol

  Never good to a few buttons when you don't know what you do... I don't remember if BBSAK is able to remove political or not, but it can do a very good cleaning.

  Serious9900 wrote:

  Just reinstalled OS7.01 once again and fortunately had a fairly recent backup.

  And that could be part of your problems. If, for example, the device has one IT political edge, while part of a full process... which means that even if you happen to clean off, a complete restoration simply will return to the instrument, turning to your right back to where you started backup/restore. Instead, to do only a partial backup or restore, and more precisely to avoid data bases that have to do with THIS, political, business or something similar... the conservative approach is to only to backup/restore of critical databases you need (for example, contacts, calendar) and manually reconfigure the rest. Remove a policy is a tricky thing.

  Serious9900 wrote:

  Suggestions for making data work, or do I need a new phone?

  I think you have enough to start on top. Another question about whether Koodo, however, is if their network is configured to auto-fill your specific with entries HRT device model and service book. If their network is not, while actually explains everything. No carriers configure their network to support all models of BB... each one chooses a subset of the model numbers of BB and configure their network accordingly. But trying to use a model number BB on a carrier network that is NOT configured for this model results in number exactly what you live... their network will not automatically grow some HRT and SB entries on your device because their network does not recognize your device as a model BB number taken in charge.

  Looking at a reference that I can find, it seems that Koodo is configured for the 9360, 9300, 8530 and 9790. But not for the 9900. Now, is that with a proverbial grain of salt... that reference does not necessarily mean that the network of Koodo is not configured for the 9900, it's just an indicator that is not. Koodo can only tell you that answer for you.

  Good luck and let us know!

• BlackBerry 10 sounds Alert does not

  I am currently using Z10 with the latest version of the software that has completely updated yesterday on wifi and BlackBerry link. Unfortunately after the update complete, alert sound of my camera does not work. I have not any warning sounds to my notifications (i.e: FB, Twitter, WhatsApp, etc.) even when I played my music or video. Help, please

  Hi arthuryhs72,

  My BB is ok now. It has resolved itself. A few days later his return. LOL thanks anyway

• BlackBerry Q5 my camera does not

  Hello

  Unfortunately my camera does not

  I don't know why? I updeat just for the new os 10 and the camera stopped without reason and I tried to rebot several times and it just stopped

  Help!

  Hi Le3mr

  Welcome to http://supportforums.blackberry.com

  I would recommend you do a reload of the BlackBerry OS link

  Plug into your Q5 and BBLink
  Then go to preferences and press on the optional software reloads

  Let the process do all your work, and then you begin to define your BB
  And load your backup.

  And let us know if your problem is persistence.

  You must have the latest version of the BlackBerry link installed

• BlackBerry App world app does not

  The homepage of app world just does not load if I can access app links page. Help

  • On your Z10, go to the icon of your music or games.
  • Tap the icon to overflow on the left three points lower and touchscreen BlackBerry World.
  • Now BlackBerryWorld should start for you.

  credit to ukmight for this solution.

• BlackBerry.BBM.Platform.Register does not

  I use the Simulator with webworks.  I simply call the register method, but nothing happens:

  blackberry.event.addEventListener("onaccesschanged", _bbm.test);
  
  options = {
  uuid: "aaa90f91-ad95-4ba9-82c4-33f6ad69aaaa"
  };
  
  blackberry.bbm.platform.register(options);
  

  The callback method is never called.

  This code is:

  https://github.com/BlackBerry/BB10-WebWorks-community-samples/tree/master/BBM/complete

  In addition, it is the config file:

  
  bbm_connect
  
  
  
  
  

  The BlackBerry 10 Dev Alpha Simulator does not support BBM.  We are currently working on BBM adding support to the Simulator.  For now you will need a real device to test.

• BlackBerry PlayBook-deploy author does not error

  I am using the command to install my application on my blackberry-deploy Playbook.  But, I get the following error:

  result::failure 881 the application author does not match the author token of debugging

  I checked to make sure that my Token Debug author matches the author in my config.xml file, but the error still occurs.

  Why would I get this error?

  https://developer.BlackBerry.com/HTML5/documentation/runnning_unsigned_apps_using_a_debug_token_1866...

  This documentation explains that your debugging token must:

  • be named debugtoken.bar
  • located in a specific folder (see 'Set the debugging token section') or if you use the SDK BB10, the root of your SDK installation folder

  > I guess I used the package and sign, but now it gives me an error on his signature before...

  Yes you must increment the build # whenever you have sign an app.  If you do not, you will get this error.

• BlackBerry® Q10 Q10 email does not

  I got my Blackberry Q10 for a few months and was in love with it... until recently when I started having issues by e-mail.  Currently, I'm completely unable to send mail from my POP3 e-mail address business - which completely defeats the purpose of having a smartphone.   I updated the software, rebooted or shut down cellular and wifi... nothing seems to work.

  I receive emails on my smartphone and send using GMAIL, but I can't send through my POP3 server.   My email works fine on my desktop.  What is particularly annoying, is that it does not give an error message does not seem to do anything.  NO checkmark, just an envelope which makes it look like a sent email received.

  Anyone else having this problem?  Any resolution?  Please, I want to continue to support BB but I need help.

  Welcome to the forums,

  Your SMTP has a password as on an update, it is common for passwords does not restore?

• BlackBerry 8520 curve Smartphones does not and cannot go on safe mode. Help!

  Hello. I have a blackberry curve 8520. with version 5 OS. a few days ago, my blackberry just stopped working. I tried to restart with a hard reset (remove the battery for about 5 minutes), but the loading bar freezes at about two thirds of the way. I read online that I should try to go to safe mode by pressing the ESC/arrow-back when I reset it, I have tried, but for some reason, it does not. He is always stuck at two-thirds of the way and not respond. someone advised me to connect by cable to a laptop / pc. Yes, I did. but since he is not enabled "" the custom of the computer to recognize the device. I tried this several times here, but nothing seems to work. Help!

  Hi Aquileon

  Welcome to the Forums of the BlackBerry Support

  Your device is not recognized or detected, then you try the application loader to force detection to load the operating system, but this method will delete all the data in your device, if you have a backup or using BlackBerry Protect your restore your data again. For help, refer to this Knowledge Base:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

  Please try it and let us know.

• BlackBerry Facebook Newsfeed Z10 does not not on Z10

  Hey guys - need help!

  I noticed a number of posts here over the past days on the application Facebook does not the news correctly. I had this problem for about 2 days, right to the point (literally) when he suddenly started working again without my nothing at all.

  Does anyone have an idea what is happening?

  The error on the screen indicates a connection failure, but all other screens are available to you (your own profile page, other pages of profiles users FB, settings, etc.), it just does not connect to the news.

  Odd, works now, but I'd like to know what the problem was / is.

  Peace and Love

  Hey jonniewaps,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the post.

  I am pleased to hear that the problem is solved.  This can result from an error in connection to the Facebook API servers.  If it happens again please let me know.

  See you soon.

• BlackBerry.Launch.newmap sample does not work

  Hi people,

  I try to open the maps app from a web page. I was able to start the maps app, but it does not show the location. Now, I'm not even able to open the application. I use the example of code to:

  http://docs.BlackBerry.com/en/developers/deliverables/11849/blackberry_launch_971534_11.jsp#Blackber...

  that is to say:

  blackberry.launch.newMap({)
  "latitude": 4346518,
  "longitude":-8052237
  });

  I also use in similar problems with the launch.newContact and the launch.newAppointment. I can't get the dates informed correctly according to the examples.

  I coded the javascript code in an asp.net page that is published on my local web server and I am accessing the page via the simulator of blackberry 9800.

  Anyone have any ideas?

  Thank you

  Carlo.

  Well, I think I found the solution. I put in the code samples and I managed to get it to start up the card. I reduced the code until I'm at the point where I found that what missed me was:

  blackberry.location.refreshLocation ();

  I called who, before calling the launch.newMap. Is this really what was needed or is it just a case of what I call the programming of pasta: throw the code to it and when when something sticks, it's done.

  Thank you

  Carlo.

• BlackBerry App My App does not appear in different countries

  Hello
  I wonder, why is my application does not appear in the world of the app for different countries? I'm at the Canada and I can see my app in top 3 but my cousin's in India and he can't see my app in App World.

  I made my application available for all carriers and all countries, why is it still not appear? It's frustrating to know that half the people aren't able to make use of my application.

  Can someone please check?

  The application name is "StockDaddy".

  http://appworld.BlackBerry.com/WebStore/content/31351930/?CountryCode=CA

  Thank you!

  Please ignore, my brother had no OS yet installed 10.1 on his phone! Sorry for the red flag.

  BTW, please see my application, "StockDaddy", which allows you to easily keep track of your inventory investment.

  PS, it is certainly worth checking out!

• Automatic synchronization of blackBerry 10 BB10 works does not in roaming in the United States

  Our Canadian users with Blackberry Z10 devices have reported that when they travel to the United States activesync does not work automatically. They must go in the settings of e-mail, stop pushing and then turn it on again manually synchronize their devices. It is the same for users connected through COMICS or directly via ActiveSync.

  Have already checked political active Exchange is set to false for "RequireManualSyncWhileRoaming." Users have downloaded the latest software updates on their devices. We have no problems with iOS, Android, and Windows Mobile devices. Auto-Sync works absolutely fine on a trip with these devices in the United States.

  Have reported this problem to the Support of Blackberry and got one of the user to generate and sent diagnostic Unit reports while he was in the United States. While we're waiting for Blackberry diagnose these reports want to know if someone has encountered similar problems and if they managed to solve it.

  Any help or comments in this regard will be highly appreciated.

  Thank you.

  We were able to solve this problem by making a security wipe and reconfiguring email activesync on the device of the Z10. The device updates released a few weeks back probably solved the problem on the device, but it was not effective until it has been cleared and reconfigured.

• BlackBerry Smartphones Blackberry 8520 wiped and does not show error 507

  Hi, I recently wiped my blackberry 8520 OS with BBSAK and started to install another OS, in the process, the USB cable somehow has been disconnected and installation has failed. Now the phone just to start, turn on for about 3 seconds shows nothing and then turns off. It does not show same error 507. Help, please

  Hello and welcome to the community!

  You may need to use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!