BlackBerry Q10 connection screen does not appear

I have a Q10 and I can not log on screen to display.  When I click on the high background to unlock the screen, the screen came as usual, but in the upper part, the media volume is displayed. When I go to swipe to get the log to the screen the screen cleared all my alerts, but the login screen does not appear (although the display of the media volume is still there).  I plugged it in to see if that would do anything and now see a message that says "charging your battery more quickly, use the charger supplied with this device" but I was.  Any ideas?

Good try to pull the battery to reset the phone.

Tags: BlackBerry Smartphones

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