BlackBerry Q10 half of my music files are not appearing in the media player

I have a Q10 and have some music on it recently. The problem is that only 3-6 random pieces appear in each album. If I use the file manager, I can see them there and the phone can read files in this way however they do not show in media player, even in a search. I have...

tried to re-marking of media files.

delete tags in multimedia files.

I did a battery pull,

I did a reset,

I took the sd card,

deleted from the sd card

and I tried a different version of the media such as mp3, wma, wav...

and the same thing guard again. I used a program of re-marking of the media and made each album still under same tags, the album art and all so I find it strange that some songs on the album appear and others not. Any help on this would be highly appreciated.

I'm adding files on my SD card via mass storage copy and paste.

Hello

It could be the cache.

32 GB memory cards or less, Yes, it is FAT32
If your memory card format is a 64 or 128 GB, exFAT.

If you want to, try to copy all your files, (do not copy the BlackBerry system such as files .crypt files) format the card and copy again.

Tags: BlackBerry Smartphones

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