BlackBerry Q10 help please

Hello.

I have a BB of Q10. I did a cleanup of security and after doing this, I got an error on the screen (www.bberror.com/bb10-0015)

I tried to reload my software from the link of blackberry, now I have a blank screen with a red led will blink twice and repeating.

The blackberry link does not end and gives me this;

Software update has encountered an error.

An error occurred while updating your device software.

Encountered unknown error (A:0x000000A2)

I also tried to go on my Local C drive > program files > common files > reasearch in motion > application loader

Then, I get this msg:

The Blackberry Desktop Software doesn't have a Blackberry Device Software for the device you have connected to the computer.

Contact your wireless service provider or system administrator.

I am at my whits end... HELP PLZ

@Angie3 Hi try using the manual method using the autoloader, How - to's: http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...

Tags: BlackBerry Smartphones

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