BlackBerry Q10 Major problem with update (10.1.0.4181)

I tried to do the update last night (10.1.0.4181). Once completed the update let me know that I had to restart my phone (standard) that I did.

However, the reboot happened--got stuck on 100% loading screen (sitting for about 25 minutes). Do you have a battery pull and I tried again and this time it loaded and said my update was installed successfully - but when loading, there was clearly a major issue. The hub does not (just a black screen). When I try to open anything it opens--the box appears to say THAT BBM then everything stops, and then the entire phone will be closed and reboot.

Even if I try to leave (not load anything) it keeps restarting itself. The longest I have had on is about 2 minutes.

The update is not complete. It still shows my most recent software like being10.1.0.238. If I try to resinstall the update it just freezes at 0% and stops after 2 minutes.

I tried to do a security wipe but it did not work so far - sitson the screen saying an erasure of security is ongoing, then just the boots down and when it restarts all my apps are still there (even if you can not open anything).

I also tried to plug it into my computer and try to do a factory reset on BB link, but because the phone keeps himself restart the computer continues to lose the ability to communicate. In the middle of the attempt to reset it will come with a message saying that the computer can no longer communicate with the phone (usually right at the time, it is set to zero). I tried already to many battery grips and it recharges, and nothing has helped.

I'm running a Q10 SQN100-3. My version of the software appears as 10.1.0.238, and I had no problem with my phone until I did the update last night for 10.1.0.4181. Any suggestion at this point would be helpful I thought I want to solve my problem with a factory reset, but with this problem of communication arise each time it resets which seems to not even be an option.

Update:

After a few tries, I finally got a security wipe, which resolved nothing. The phone is then in a never-ending cycle of starting with the introduction of screens.

I finally downloaded autoloader and used that to wipe the OS and reinstall. Worked like a charm and the phone now works correctly.

Tags: BlackBerry Smartphones

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