BlackBerry Q10 My BBQ10 deleted my photos and my videos!

This is the second time that happens in 2 months!

I take photos and videos with my Blackberry Q10. The next day, I take a quick glance: everything is removed! All that I've got are a couple of old photos and 3 photos transferred from my computer.

All my videos are deleted.

I have had no updates on my phone, I don't download anything new in the last few months.

I'm not at full capacity on my phone... So, it does not remove himself because there is no more available space.

I don't understand!

My music is intact...

The last time this happened, I deleted my music and it recharged. I found myself with duplicates of different songs (weird, right? Since I deleted the entire folder). After I deleted duplicates, all my reappreared photos and videos! MAGIC!

Did not this time...

Any ideas?

POP! FINALLY found the problem!

It's a problem of contact with my SD card! Sometimes, the phone detects, sometimes is not

I received my photos and videos - I immediately made a backup and now I go to the repair shop!

Thanks for your help!

-Lav

Tags: BlackBerry Smartphones

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